Global Security Operations Center Operator

Description

Entry-level Global Security Operations Center (GSOC) operator role, on site in Scottsdale, AZ, at a security firm in a fast-growing sector.

Previous operational security experience is ideal, but related backgrounds such as research, customer service or business management are welcome, as are recent graduates who show real interest in security.

The company offers a defined career path from GSOC operator to Intelligence Analyst in the private sector.

Industry-standard training is provided, so no prior experience is needed. An associate degree and a strong commitment to the work are the core requirements.

The interview includes a timed written assessment, scheduled at a time that suits you, and a panel interview with team members and hiring managers.

The company describes itself as the world's largest private intelligence firm, helping organisations manage risk, spot opportunity and build resilience amid geopolitical volatility, with high-profile clients and a fast-growing, entrepreneurial team.

Responsibilities

• Respond quickly and courteously to incidents, alarms, notifications and calls for service during your shift.
• Handle all communication, including email, phone and in-person contact, professionally and confidentially, and record it properly.
• Follow GSOC standard operating procedures and keep them up to date.
• Run life-safety, alarm, communications, reporting, video management and access control functions at assigned sites.
• Investigate and respond to alarms without delay.
• Assess information from every available source and act on it using the correct communication and dispatch procedures.
• Escalate security issues and emergencies to department leadership, local police, and emergency services such as EMTs and fire departments.
• Take part regularly in security and safety training, including drills and tabletop exercises, to keep your GSOC skills current.
• Carry out other duties as assigned.

Requirements

• Associate degree.
• Strong writing, communication and critical thinking skills.
• Learns quickly, juggles several tasks well and pays close attention to detail.
• Stays organised and works well under pressure.
• Works well in a team and can also work alone with little direction.
• Provides strong customer service.
• Basic IT skills.
• Preferred: experience in security operations and familiarity with incident management platforms.
• Preferred: proficiency in Microsoft Office applications.
• Preferred: familiarity with access control and CCTV systems.
• Preferred: experience with security tools such as Lenel and Genetec.

Conditions

Medical insurance: the company pays 80% of premiums and you pay 20%.

Dental insurance: fully paid by the employee.

Vision insurance: the company pays 100% of employee premiums; you pay for any additional family members.

Flexible spending account and dependent care spending account.

Long-term and short-term disability: the company pays 100% for employees.

Basic life and AD&D insurance: the company pays 100% for employees.

401(k) with company matching of up to 5%.

10 paid days accrued per year.

Sick time accrues at 1 hour for every 30 hours worked.

Employee assistance program (EAP).

On-site office role that is moderately self-directed and requires following company policies, procedures and values, using a computer, standard office equipment, phone, radio, videophone and text messaging.

You may occasionally need to lift or move up to 20 pounds.

Travel may be required, up to 5% of the time.

The company is committed to hiring without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture or lifestyle, and to equal opportunity.

Benefits

• The company pays 100% of basic life and AD&D premiums for employees.
• A 401(k) with up to 5% company matching.
• Employee assistance program (EAP) support.
• Flexible spending and dependent care spending accounts.