Field Engineer Team Lead

Description

Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work (up to 40%) however the primary function of the role is leadership support and mentoring for the team.

Key Roles and Experiences

As directed, use knowledge of customer contract to ensure obligations are met.

Prioritize service, assign personnel, and follow up on commitments.

Team mentoring – technical, administrative, communications, & customer relations.

Demonstrate a positive outlook, attitude, & help facilitate change management throughout the team.

Assist Service Director with FE workforce planning & deployment to ensure efficiency & balance.

Assist Service Director driving operational metrics – Debrief delay, SR closure, PM, FMI, Inventory, & etc.

In support of the Service Director, while not actioning will contribute to performance management activities.

Share on-call or service call escalation.

Accountable for customer relationships at assigned sites.

Ensure service quality via frequent customer contact and formal quality reviews.

Responsible for prompt and accurate filing of expense, time, and service reports.

Assist with tracking and analyze financial performance with the Service Director.

Maintain approved parts inventory and manage vendor service delivery processes in compliance with GEHC policies.

Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

Provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

Effectively communicate and partner with teammates and colleagues.

Quality Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Complete all planned Quality and Compliance training within the defined deadlines.

Identify and report all customer quality or compliance concerns immediately to the Quality Organization.

Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

Complete one site safety inspection per month.

Ensure all test equipment is tracked and 100% calibrated on time.

Requirements

• Educational and Technical Requirements
• Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
• Or high school diploma/GED and 8 years of relevant experience
• Advanced technical capabilities including troubleshooting, repair and installation
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• For U.S. based positions only, the pay range for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). The company offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Additional Information
• The company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
• While the company does not currently require U.S. employees to be vaccinated against COVID-19, some the company customers have vaccination mandates that may apply to certain the company employees.
• Relocation Assistance Provided: No