FDE SWAT - Iberia

Description

The FDE SWAT role is for a hands-on Forward Deployed Engineer who fixes complex problems in live customer deployments. You join a team of specialists and are called in by FDE Pods or directly by customers when critical issues arise.

The company builds an AI CRM where people and agents work together on customer success, and its AI agents run in production at some of the largest enterprises.

Apply for no more than 3 roles within 12 months so your effort is not duplicated.

Job category: Sales.

Responsibilities

• Own issues from triage and investigation through to fix, validation and handover, moving quickly to find root causes and restore stable performance across the agentic AI platform and wider platform.
• Communicate clearly with stakeholders throughout, especially under pressure and tight deadlines.
• Act as the direct escalation route to Product and Engineering: reproduce and document defects, provide detailed technical evidence, help build fixes and workarounds, and track each fix through to release.
• Spot recurring issue patterns and share lessons with the Pods. Build reusable diagnostics, runbooks and preventive practices that improve future deployments across the EMEA South FDE team.
• Develop AI agents that take real actions for customer organisations, including prompts, reasoning, tool calls and integration with customer systems, using the agentic AI platform and current LLM techniques.
• Take technical components from architecture choice through to deployed, validated and observable in production.
• Build and integrate data pipelines on the company's data platform, Snowflake, Databricks and customer data platforms. Model the data, deliver the pipeline and check the output.
• Build and maintain agent performance dashboards and customer KPI reports that show deployment health and business results.
• Help build proofs of concept and MVPs that go from sketch to deployable in days, not months.
• Co-build with customers and partners, sharing best practice and enablement so each team is more capable after the engagement.
• Feed platform gaps, edge cases and field insights back to senior Engineers and the product team.
• Work with the Deployment Strategist in your pod to turn customer business challenges into agentic solutions that ship.

Requirements

• Have at least 3 years of software engineering or technical delivery experience, including at least one production system you can walk through in detail, ideally in an AI stack, full-stack development or work with frontier models.
• Have prior customer-facing technical delivery experience in consulting, professional services or forward deployed engineering. This is mandatory.
• Be fluent in at least one of Python, JavaScript/TypeScript, Java or Apex, and be willing to learn more as the work requires.
• Have hands-on experience with LLMs and prompt engineering, and be able to explain why a prompt failed and what you would change.
• Design data models, APIs and integration patterns, not just use them.
• Hold your own in discussions with sales teams and customer architects.
• Ship high-quality code and evaluate AI outputs rigorously.
• Keep up with the changing AI and data landscape by testing new tools and models.
• Work well in a team that builds things together.
• Travel about 25% of the time and work directly with customers.
• Have a degree in Computer Science or a related field.
• Production experience is required and a builder mindset is essential.
• Even better if: you hold the company platform experience or certifications such as Administrator, Platform Developer I or Agentforce Specialist.
• Even better if: you know agent frameworks such as LangChain or LlamaIndex and orchestration patterns.
• Even better if: you have worked with cloud data platforms such as Snowflake, Databricks or BigQuery.
• Even better if: you have experience in data engineering, platform architecture or headless deployments.

Conditions

Location: Iberia.

Travel is about 25% of the time, with direct customer work.

The company is an equal opportunity employer.

Benefits

• Use AI tools such as Cursor, Claude and the company's coding product Vibes in your daily work.
• Work alongside Senior Forward Deployed Engineers and a Deployment Strategist, with structured mentorship from people who have shipped agentic systems at scale.
• A clear route to leading complex deliveries.
• Early access to agentic AI platform capabilities across agents, data, platform and headless architectures, with your feedback reaching product teams.
• Encouragement to experiment with new AI tools, models and frameworks and share what you learn.
• Benefits and resources aimed at supporting work-life balance.