Embedded Security Operator

Description

The client runs security operations around the clock worldwide, and this embedded role supports that work.

You will handle physical security tasks day to day, including alarm monitoring, access control administration, CCTV, incident logging, dispatch and customer support.

The role suits people who want to build a career in physical security, emergency response coordination and security technology management.

Your work helps keep staff, sites, visitors and operations safe.

The company is a security intelligence and strategic risk consultancy founded in 2010. It works with businesses, governments and NGOs on risk analysis, due diligence and consultancy, and it is growing quickly, with exposure to high-profile clients and challenges.

The hiring process has four steps: an initial call with Talent Acquisition, a timed written assessment you can schedule at a time that suits you, a panel interview with team members and hiring managers, and a meet and greet with the client.

Candidates who meet only some of the requirements are encouraged to apply if they can bring a different perspective.

Responsibilities

• Respond promptly to alarms, incidents, notifications and service requests.
• Monitor and run access control, CCTV, alarm and communications systems.
• Create, change and disable badges and support access management.
• Log, sort, escalate and close security incidents.
• Send security staff, facilities teams and emergency responders where needed.
• Help run emergency communications and incident notifications.
• Answer Jira tickets, calls, emails and other customer service requests.
• Keep accurate records, reports and audit trails.
• Take part in training, exercises and continuous improvement work.

Requirements

• Hold a current SIA CCTV (Public Space Surveillance) licence.
• Strong customer service, communication and multitasking skills.
• Ability to assess information, follow procedures and make sound decisions.
• Comfortable working in a high-tempo 24/7 setting.
• Excellent written and spoken English.
• Clarity of thought and analytical ability.
• Demonstrable interest in security and intelligence.
• Able to work under pressure, lead when needed and collaborate in a team.
• Excellent attention to detail.
• Preferred: basic understanding of security operations, dispatch, access control or CCTV systems.
• Preferred: knowledge of Microsoft Office and security technology platforms.
• Preferred: 1-3 years of customer service, operations, security, emergency response or related experience.
• Preferred: experience with Lenel, Milestone, Everbridge, Jira or similar platforms.

Conditions

Onsite at the client's London office.

5 shifts of 8 hours each, rotating early, late and night shifts including weekends.

Flexibility to cover gaps where needed.

A valid SIA CCTV (Public Space Surveillance) licence is required before you start employment.

The company is committed to hiring without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture or lifestyle.