Embedded Deputy Manager

Description

The company is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 it has supported businesses, governments and NGOs with risk analysis, due diligence and consultancy.

It is a fast-growing firm that offers employees wide exposure to high-profile clients and challenges, along with real room to progress and build a recognised profile in the wider industry.

This role is Deputy Manager for the client's global security operations. You report to the Manager and lead physical security day to day while giving operational supervision to the intelligence team.

You will help physical security and intelligence work together, keeping information moving and service running steadily, especially during incidents and disruptions.

Responsibilities

• Make operational decisions during your assigned shifts and at major incidents.
• Supervise intelligence staff when needed, coordinating their work with physical security during incidents and other urgent events.
• Run live escalations and make sure incidents follow the SOPs.
• Oversee alarm monitoring, CCTV, access control administration, dispatch and incident management.
• Check reports, dispatch records and other outputs for quality and consistency.
• Run clean shift handovers so operations carry on without gaps.
• Carry out operational quality assurance reviews and suggest improvements.
• Track PSOC service levels and fix performance problems.
• Help schedule, train, coach and develop PSOC staff.
• Work with Regional Security Managers, Workplace, Facilities and third-party vendors as needed.
• Act for the Manager when required.

Requirements

• A bachelor's degree or equivalent professional experience.
• At least 3 years in security operations, GSOC, intelligence operations, emergency management or a related field.
• Experience coordinating incident response in a live operational setting.
• Ability to handle several incidents and competing priorities in a 24/7 environment.
• Working familiarity with access control, CCTV, alarm monitoring, dispatch and case management systems.
• Strong written and spoken communication.
• Experience leading, coaching and engaging stakeholders.
• A current, valid SIA CCTV (Public Space Surveillance) license.
• Self-motivated, with initiative, boldness and good judgement.
• Clear thinking and analytical strength, with excellent written and spoken English and strong attention to detail.
• A demonstrable interest in security and intelligence.
• Able to work under pressure, lead when needed and collaborate well in a team.
• Preferred: experience as a shift supervisor, duty officer, watch commander, operations lead or a similar role.
• Preferred: experience with Lenel, Milestone, Everbridge, ServiceNow, Jira or similar platforms.

Conditions

This is an onsite role at the client's London office.

Core hours are Monday to Friday.

Occasional out-of-hours or weekend work may be needed during crisis events, and you may be asked to cover gaps where required.

You must provide a valid SIA CCTV (Public Space Surveillance) license before you start.

The hiring process includes an initial call with Talent Acquisition, a timed written assessment that you can schedule at a convenient time, a panel interview with team members and hiring managers, and a meet and greet with the client.

The company is committed to equal opportunity and recruits without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture or lifestyle.