Developer Support Specialist

Description

The company builds AAA games and needs a Developer Support Specialist to help its development teams make daily use of the tools, pipelines and services those games depend on.

You will be the first person developers contact with DevOps service and build questions, handling routine technical issues, walking users through tools and workflows, and bringing in the DevOps team for harder problems. You will also help improve developer experience by spotting recurring issues, sharing knowledge, writing documentation, and running training and onboarding.

This suits someone who likes technical problem solving, enjoys working with people, and wants to see how large-scale game development technology works in practice, with a route into the games industry.

Responsibilities

• Be the first contact for developers with everyday questions, technical faults and help requests about DevOps services.
• Fix simple issues yourself and pass complex problems to the DevOps team.
• Support the whole technology stack, both directly and indirectly tied to DevOps services and pipelines.
• Write and maintain FAQs, guides and best-practice material, and share it with development teams.
• Run knowledge-sharing activities and offer proactive guidance to teams.
• Report to the team on live service problems, recurring incidents and areas to improve.
• Gather and analyze user feedback to find recurring issues, and make sure they are escalated and tracked on time.
• Onboard new team members, present at internal events and lead training sessions.

Requirements

• At least 3 years of technical support experience in a DevOps, game development or software engineering setting.
• Working knowledge of DevOps practices, CI/CD pipelines and cloud-based services.
• Hands-on experience with ticketing systems, knowledge bases or live service operations.
• Understanding of software development processes, version control (Perforce or Git), and build and deployment pipelines.
• Ability to troubleshoot and solve problems across varied technology stacks.
• Strong communication skills, with the ability to explain technical issues clearly.
• A user-focused approach, with patience and empathy for end users.
• Ability to set priorities, handle many requests at once and work under time pressure.
• Experience in the game development industry or supporting game development teams.
• Familiarity with Unreal Engine and its development and build ecosystem.
• Experience with Perforce Helix Core in large development environments.
• Basic scripting or automation in Python, PowerShell or a similar language.
• Experience with monitoring and observability tools such as Grafana, Kibana or similar.
• Familiarity with Jira and Confluence or comparable issue tracking and documentation tools.
• Experience investigating CI/CD, build, infrastructure or distributed system failures using logs and monitoring data.
• Experience writing technical documentation and delivering training, workshops or onboarding sessions.
• Understanding of Windows, Linux and macOS, including basic system and networking troubleshooting.
• Interest in developer experience (DevEx) and in improving tools, processes and self-service options based on recurring user problems.

Conditions

Hybrid or full-time work from the office in Warsaw, Poland.

Employment contract (umowa o pracę) in Poland.

Estimated pay range: 9,500 - 16,800 PLN gross per month.

Final pay depends on job-related factors such as experience and qualifications.

Benefits

• A welcome pack to help you settle in.
• Training options including internal workshops, external training for every employee, knowledge-sharing sessions, online tutorials and e-learning.
• Access to a cafeteria platform offering subscription benefits, extra medical packages, vouchers and codes for shops and cinemas, and public transport reimbursement.
• Gifts for new parents and regular giveaways.
• Private medical care with a choice of plans that include dental care and unlimited rehabilitation, which can also cover your partner and relatives.
• Life insurance with pension and insurance plans that protect you and your family.
• Yearly cancer prevention screenings paid by the company.
• Free psychological and psychiatric support, plus well-being webinars.
• A sports card for many gyms and fitness facilities in the city.
• One day of leave for menstruating employees who have severe period symptoms that stop them from working.
• RED Parents Network offering support for working parents, childcare benefits and family events.
• A summer program for children aged 5 to 12, mostly paid for by the company.
• Dog-friendly office where you can bring your dog to the studio.
• Social events at the studio for games and relaxing together.
• Canteen meals.
• An international team with colleagues from around the world.
• A sustainable campus powered by renewable energy, with its own solar panels, green work and social areas, charging points for electric and hybrid cars, and eco-activities.
• Bicycle parking, repair equipment and showers.
• An onsite gym with a climbing wall, a daily Gym Assistant, and yoga and boxing classes.
• No dress code.