Senior IT Support Engineer I

Description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.

The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people. Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.

Responsibilities

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for all IT hardware and software
• Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, People Operations
• Managing IT communication between headquarters and remote office
• Perform system imaging, application configurations, and security policy enforcements
• Daily onsite office support, from Monday to Friday

Requirements

• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
• 4+ years of working experience in an IT Support role
• Working knowledge of Windows and OSX operating systems
• Working knowledge of Lenovo and Apple hardware
• Knowledge of networking concepts
• Lead complex initiatives to scale and transform the business
• Comprehensive understanding of networking (Network certification a plus)
• Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
• High energy and passion for your work and achievements
• Excel at everything you put your heart and mind to
• Willingness to go above and beyond
• Excellent verbal and written communication skills in English and Polish
• Excellent teamwork skills
• Technical certification in desktop operating systems
• Experience leading large, complex enterprise initiatives on a global scale
• Preferred skills:
• Mac certification
• PMP certification
• Demonstrate that you continue to keep your knowledge and skills up to date
• Network certification
• Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
• Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
• At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!