Customer Support Engineer

Description

The European field services unit provides on-site local technical support to customers and runs operation and maintenance for all field and support service contracts in the region.

The engineering team in Lithuania supports mission critical customers in Lithuania and across Europe with radio systems, IP networks, software such as WAVE and mission critical push-to-talk broadband (MCPTT), command and control systems, and two-way radio products.

The company builds technology that helps keep people, property and places safe, with more than 90 years of experience in public safety communications.

The team is growing and welcomes new engineers. Full training and support are provided, and new graduates are encouraged to apply.

Responsibilities

• Carry out preventive and reactive maintenance on customer systems.
• Install critical software patches.
• Give technical support during major software upgrades.
• Support system expansions, whether growing an existing system or introducing new solutions.
• Work with an engineering team on complex customer system tasks.
• Travel to customer sites to do this work.

Requirements

• Completed technical training or a degree in telecommunications or IT, or an equivalent qualification.
• Five years of experience in a similar field would be an advantage.
• Solid knowledge of IP network architecture and its components.
• Ability to work independently on complex technical tasks and as part of a team.
• High independence and assertiveness.
• Excellent verbal, written and presentation communication in Lithuanian and English.
• A valid class B driving license.
• Willingness to travel for several days at a time in Lithuania and abroad in Europe, which is essential. Travel makes up 20% to 40% of the role.
• Availability and willingness to take on-call duty, 24/7.
• EU citizenship with residence in Lithuania.
• Willingness to undergo security screening by the Ministry of the Interior.
• Desirable, not essential: CompTIA Network+ and Security+ certifications.
• Desirable, not essential: Red Hat Enterprise Linux (RHEL) administrator Level 1 certification.

Conditions

Position type: experienced hire.

Listed travel requirement: under 25%.

On-call duty is part of the role.

Remote work is possible.

Flexible working hours are available.

No relocation is provided.

The role is based in Lithuania and employed through the company's German entity.

The company runs a referral payment plan.

Benefits

• Base salary of €28,000 to €34,000 gross per year, depending on experience, skills and knowledge.
• Payment for on-call duty of approximately 20% on top of regular salary.
• Annual bonus, based on company performance.
• Annual salary increase, based on company performance.
• Individual development plan and access to the continuous talent development programme.
• Chance to earn industry certifications such as CompTIA and ITIL.
• Access to a large range of online training, industry periodicals and e-books.
• Hands-on experience on international projects within a team-oriented culture that values different perspectives.
• Medical allowance, life insurance, travel insurance and an employee assistance programme.