Customer Service Engineer

Description

The company supplies scientific solutions and is backed by a global service network and distribution centres, so customers get the right answer when they need it.

The company has 80+ years of history and aims to improve health through innovation. Its team works with commercial, government, academic and healthcare clients on analytical solutions and OneSource services.

As a Field Service Engineer, you act as the customer's technical expert and the company's face on site, helping them get reliable performance and value from their equipment.

You join a service team that plans carefully, solves problems flexibly and puts customer satisfaction first. Your work supports customer loyalty, business growth and the wider Customer Service function.

Most of your work covers inorganic instruments: ICP-OES, ICP-MS and atomic absorption. You can also cross-train on chromatography and materials characterisation, and training is provided.

You will be based in the M40/M4 corridor, with Reading, Oxford and Banbury preferred, covering the south of the UK. Occasional travel across the UK, Ireland and mainland Europe is required.

Responsibilities

• Carry out field repairs, preventive maintenance, qualifications and installations, including validating instruments and accessories, based on dispatch calls and direction from the Regional Team Leader.
• Deliver onsite user training for defined product groups.
• Schedule routine maintenance each month.
• When the Service Manager asks, service customer sites for the company's overseas offices to the standard those customers expect.
• Keep service documents, circuit diagrams, service bulletins and manuals at the correct revision for each instrument, and review safety and procedures manuals under the Quality Management System.
• Plan your work around department performance targets and show that you meet all team targets.
• Manage your issued service spares and inventory records, and report and resolve anomalies quickly.
• Check that your tools suit each job and that test equipment is calibrated on schedule.
• Submit completed service reports, timesheets, expense claims and vehicle logs weekly or when asked.
• Take on specific agreed tasks linked to the goal statements in the company culture when requested.
• Promote and sell instruments, consumables and service contracts.

Requirements

• Hold an HND or equivalent in electronic engineering, science, biotechnology or a similar discipline.
• Hold a full driving licence.
• Have 5 years of experience in a scientific or customer service setting.
• Have excellent people management and motivational skills.
• An understanding of analytical techniques, applications and instrumentation is a benefit.
• Preferred: experience working in GMP environments.
• Preferred: experience in a scientific or customer service setting.
• Preferred: understanding of analytical techniques and instrumentation, plus awareness of instrument applications, is a benefit.
• Preferred: excellent people management and motivational skills.

Conditions

Locations: High Wycombe, Oxford, Reading, UK, United Kingdom.

Work model: remote.