Business Intelligence (BI) Analyst

Description

The role is a Business Intelligence Analyst supporting the Workplace Management account for the company's global portfolio, with the Workplace Management team and the Service Partner.

The analyst reports operationally to the Global Operations Director, Places, and on the service side to the Regional BI Lead. The role has no direct reports.

You will be the main analytical contact for Workplace Management reporting and insight, working with the company and Service Partner teams to turn complex workplace, supplier and operational data into reporting that supports decisions and continuous improvement.

Responsibilities

• Learn the Workplace Management operating model, contract terms and reporting goals so that all BI work supports contract delivery.
• Work with the Account Director, Account Leader, Regional Workplace Managers and Workplace Managers to understand changing requirements and build reporting for operational, commercial and strategic decisions.
• Build trusted relationships with company stakeholders and Service Partner teams.
• Turn business requirements into dashboards, reports and analysis that support decisions across the global portfolio.
• Provide data analysis, reporting and performance insight for mobilisation, workplace transformation and operational initiatives.
• Find ways to improve reporting, automate it and strengthen the BI service, and represent Workplace Management in BI platform changes so operational needs are built into future reporting.
• Help BI, operational and platform colleagues apply one consistent approach to reporting and analytics across the account.
• Train Workplace Management teams to use dashboards, reporting tools and BI platforms, and build data literacy across the account.
• Keep working relationships with technical teams so reporting keeps pace with business needs and good practice.
• Design, build and maintain interactive dashboards and reports on approved BI platforms that are accurate, timely and follow agreed standards.
• Prepare, check, clean and transform operational data from several systems while keeping it complete and consistent.
• Help bring new data sources into the reporting environment with technical teams, improving availability, reliability and quality.
• Analyse workplace, operational, supplier and financial performance data to find trends, risks and opportunities.
• Respond quickly to ad hoc analysis requests from the client and the Workplace Management leadership team.
• Support Quarterly Business Reviews, executive reporting and contract governance reporting with accurate analysis and insight.
• Run benchmarking and comparative analysis to find continuous improvement opportunities across Workplace Management services.
• Test new reporting features and dashboard releases against agreed requirements before they go live.
• Evaluate and help implement BI platform enhancements that improve reporting and meet the account's changing needs.
• Maintain reporting documentation, business rules, data definitions, user guides and methods.
• Find places where BI and better reporting can improve efficiency, service and commercial value across the contract.
• Provide analysis for business cases, investment proposals and improvement initiatives.
• Identify trends in workplace utilisation, supplier performance and operational delivery to support commercial decisions.
• Make sure all reporting follows agreed data governance standards, contract obligations and information security requirements.
• Work closely with the Data Governance Manager so reporting uses trusted, validated and consistent data.
• Keep controls over accuracy, version control and auditability so outputs can be relied on for contract reporting and governance.
• Follow applicable data privacy law, confidentiality rules and information governance policies when handling company data.

Requirements

• Strong analytical and problem-solving skills.
• Advanced dashboard development and data visualisation skills in Power BI or an equivalent BI platform.
• Strong SQL skills, with an understanding of relational databases and data modelling.
• Experience with APIs, data integration and modern reporting architectures.
• Strong stakeholder engagement and communication skills.
• Ability to interpret complex operational data and present useful business insight.
• Strong written communication and presentation skills.
• Strong organisation skills, with the ability to prioritise competing demands.
• High attention to detail and a commitment to data accuracy.
• Ability to explain technical information to non-technical stakeholders.
• Knowledge of Business Intelligence principles, reporting methods and data visualisation good practice.
• Knowledge of Workplace Management and Integrated Facilities Management operating models.
• Knowledge of operational performance measurement and Key Performance Indicators.
• Knowledge of data governance, data quality and information management principles.
• Knowledge of the reporting lifecycle, ETL processes and data integration techniques.
• Knowledge of continuous improvement methods and operational performance analysis.
• Knowledge of managed service environments and company governance structures.
• Curious, with an interest in understanding data and finding improvements.
• Collaborative and a good team player.
• Proactive, self-motivated and focused on solutions.
• Calm and methodical under pressure.
• Committed to continuous improvement and new ideas.
• Professional, credible and trusted by stakeholders.
• Adaptable and comfortable in a changing global environment.
• Takes ownership and is accountable for outcomes.
• Demonstrable experience delivering BI, reporting or analytics in a complex operational environment.
• Experience building dashboards and reporting solutions in Power BI or a comparable BI platform.
• Experience turning business requirements into practical analytical solutions.
• Experience integrating information from several operational data sources and disparate systems.
• Experience supporting operational performance reporting, executive reporting and business governance.
• Experience in outsourced services, Workplace Management, Facilities Management or other managed service environments is an advantage.
• A bachelor's degree in business, Data Analytics, Information Systems, Technology, Computer Science or a related field.
• SQL knowledge is required.
• Microsoft Power BI certification or an equivalent qualification is desirable.
• Experience with Python, Databricks, APIs or modern cloud-based analytics platforms is desirable.

Conditions

You will work with the Global Account Director, Account Leader, Workplace Experience Lead, Regional Workplace Managers, Workplace Managers and other team members, company colleagues, contracted third-party providers and platform team members.

The company is an equal opportunity employer and considers all qualified candidates regardless of protected characteristics. Candidates who need accessible adjustments during hiring can tell their Talent Acquisition Advisor once contact is made.