Technical Account Engineer

Description

Immigration sponsorship is not available for this position

What You Can Expect

As a Technical Account Engineer, you serve as the primary technical point of contact for the company's most strategic enterprise customers, owning integration challenges from first report through resolution across our full suite of Video, Native, Mobile, and CoBrowse SDKs. Working closely with SDK engineering, Solutions Engineers, and Customer Success Managers, you diagnose complex technical problems, lead customer troubleshooting sessions, and translate real-world pain into documented solutions that enterprise developers worldwide rely on. This role sits at the intersection of deep technical depth and customer impact, offering the chance to shape how some of the world's most demanding engineering teams experience the company's developer platform.

The API and SDK team serves as the embedded technical experts for the company's most demanding enterprise accounts, supporting the full lifecycle of SDK and API integration across Video, Native, Mobile, and CoBrowse SDKs. We work in close collaboration with iOS, Web, and CoBrowse engineering alongside Technical Account Managers, Customer Success Managers, and Solutions Engineers to deliver end-to-end issue ownership and resolution. Our mission is straightforward: keep the company's most strategic customers running and make their developers' experience with our platform as smooth as possible.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like the company Contact Center, the company Phone, the company Events, the company Apps, the company Rooms, and the company Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At the company, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

LI-Remote

Responsibilities

• Own end-to-end technical support for enterprise customers integrating the company's Video SDK (Web, iOS, Android), Meeting SDK, Native SDK, Mobile SDK, and CoBrowse SDK into their products.
• Debug across the full stack, including client-side JavaScript/TypeScript, native iOS (Swift/Objective-C) and Android (Kotlin/Java), Python backend services, and REST/WebSocket APIs.
• Reproduce, isolate, and document customer-reported bugs using session logs, HAR traces, and SDK diagnostics, then drive resolution in close partnership with engineering.
• Lead technical troubleshooting calls with customer engineering teams to diagnose issues, provide workarounds, and coordinate fixes with the company SDK engineering.
• Translate customer pain into engineering action by filing detailed bug reports, advocating for feature requests, and ensuring fixes land in the right SDK release.
• Develop and deliver customer-facing technical documentation, architecture diagrams, migration guides, and release-impact assessments.

Requirements

• 5+ years of experience in developer advocacy, solutions engineering, or developer relations, with a focus on API/SDK integration, troubleshooting, or customer enablement.
• Ability to read code level of JavaScript, TypeScript, and Python, with comfort in debugging code.
• Solid understanding of RESTful APIs, OAuth 2.0 (Server-to-Server and Authorization Code), webhooks, and API rate-limit patterns.
• Hands-on experience integrating or troubleshooting client-side SDKs (Web, iOS, or Android); experience with real-time communication SDKs such as WebRTC, SIP, or SRTP is a plus.
• Ability to analyze network traces, console logs, HAR files, and crash reports to isolate and pinpoint root cause.
• Proven ability to communicate with equal clarity to engineering and product audiences, with strong written and verbal English skills.
• Experience with iOS (Swift/Objective-C), Android (Kotlin/Java), CoBrowse technologies, RTMS, media pipelines, or CI/CD frameworks for SDK releases is a bonus.

Conditions

Minimum:

$76,800.00

Maximum:

$186,200.00&xa;&xa;

In addition to the base salary and/or OTE listed the company has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At the company, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/12/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.