Success Architect / Senior Success Architect, French/German/Italian-Speaking

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

As a Success Architect / Sr. Success Architect on Qualified's Customer Success team (part of Salesforce), you'll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper — our AI SDR Agent — to transform how customers run sales and marketing. This is a remote role based out of Dublin, Ireland, supporting our European customer base in French, German, or Italian alongside English.

What You'll Actually Be Doing

Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30–60 day go-live window

Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and GTM systems, translating business goals into technical designs, conversational flows, and qualification logic

Act as a trusted advisor across the customer lifecycle — running Strategic Business Reviews, driving renewal/expansion conversations, and using engagement and pipeline data to guide ongoing optimization

Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations

You're Our Person If...

You have 5-7 years of experience (Success Architect) or 7-10+ years of Mid-Market/Enterprise software experience (Sr. Success Architect) in a customer-facing implementation, solutions consulting, or technical CSM role

You're fluent in English plus French, German, or Italian

You have working knowledge of Salesforce CRM and marketing automation systems, with comfort in web/scripting technologies like HTML, CSS, and JavaScript

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If...

You hold a Salesforce Admin certification

You have prior experience with AI-driven go-to-market or conversational marketing platforms

You've worked in a fast-paced, high-growth software environment juggling multiple concurrent customer implementations

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.