System Admin & Service Desk (Korean Bilingual)

Description

Service Desk & Customer Support

System Administration (Jira/MSP+/Web Systems)

Data Analysis (Excel/KPI/Reporting)

AI-Driven Automation & AI-assisted Development

Continuous Process Improvement (Agile Mindset) on QA/System failure issues

Perform basic to intermediate system administration tasks, including User and access management

System configuration: Workflow and process maintenance, Issue investigation and escalation

Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• Service Desk / Help Desk Operations
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
• Hands-on experiences with Excel
• Special Skills & Qualifications
• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
• Additional Information
• All your information will be kept confidential according to EEO guidelines.
• Company Description

Conditions

Contract Period: 1 yr

Bilingual(English/ Korean) required