Support Engineer

Description

About the Role

At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement, inventory, and tool management, giving contractors the efficiency and visibility they need to focus on building the future.

We are hiring Support Engineer team members who thrive on helping customers, understanding workflows, troubleshooting software issues, and working across teams to resolve cases. This role is ideal for someone eager to grow into SaaS support, data troubleshooting, integrations, and systems thinking.

If you love solving puzzles, learning technology quickly, and communicating clearly with customers, you’ll thrive here.

Responsibilities

• Technical Case Ownership
• Triage inbound support cases, classify issues, and identify next steps.
• Own support tickets end-to-end with clear, consistent communication.
• Use structured troubleshooting to investigate system behavior and workflow logic.
• Document reproducible steps and escalate with detail when appropriate.
• Data and System Work
• Perform light data investigation using Excel and basic SQL (or willingness to learn).
• Support Delivery Services with stock uploads, tool uploads, and configuration tasks.
• Identify workflow anomalies and surface potential defects or mapping issues.
• Assist with system setup work during customer onboarding or workflow changes.
• Customer Interaction
• Communicate with customers via phone, video, and email.
• Guide users through procurement, ordering, and tool management workflows.
• Maintain a professional and solutions-focused presence in all interactions.
• Collaboration and Documentation
• Collaborate with Customer Success, Supplier teams, Engineering, and Onboarding.
• Document troubleshooting steps, case patterns, and internal knowledge articles.
• Participate in team knowledge-sharing to improve overall technical proficiency.

Requirements

• Core Strengths
• Strong communicator comfortable with calls and video conversations.
• Resourceful, curious, and proactive in researching issues before escalating.
• Calm under pressure and able to manage multiple open cases.
• Detail-oriented with strong follow-through.
• Technical Background
• Experience in SaaS support, service desk, IT support, or a technical customer role.
• Strong Excel skills; familiarity with SQL or eagerness to learn.
• Comfort with troubleshooting workflows and identifying patterns.
• Ability to learn new software systems quickly.
• Industry Experience (Nice to Have)
• Exposure to construction, distribution, manufacturing, or supplier workflows
• Exposure to Accounting and AP/AR functions.
• Experience supporting ERP, CRM, or procurement systems.
• Familiarity with QuickBooks, Sage, Vista, Acumatica, or similar platforms.
• About Remarcable, Inc.
• Remarcable is a Series A–funded SaaS company revolutionizing how contractors work. Founded by an engineer to solve the inefficiencies he faced in the field; our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors.
• Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation.
• Backed by Insight Partners, we’re scaling fast—fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry.

Benefits

• At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology—operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry.
• We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential.
• Our Mission
• To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
• Job Details
• Full-Time
• Benefits: Standard Remarcable Package
• PTO: Two weeks per year in the 1st year
• Please be aware of potential phishing scams . Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322.
• Remarcable is not associated with info-remarcable.com . For information about applying for a position with Remarcable, please reference remarcable.com .