Strategic Solutions Engineer, Enterprise (Boston)

Description

The company makes an AI workspace that brings tasks, docs, chat, calendar and enterprise search into one product, with context-driven AI across all of it.

It is an AI-native company, so everyone is expected to use AI in their daily work, and AI fluency is assessed during hiring.

It is a fast-growing startup whose goal is to save people time and improve productivity.

The role is a technical partner to the Sales and Success teams, helping win new customers, grow existing accounts and speed up revenue.

You will need to present well, think strategically and have enough technical skill to work out solutions to customers' technical problems.

You will work closely with Managers to understand and coordinate team needs, work with little supervision, and handle several tasks at once with clear priorities.

The pace is quick and the environment collaborative, and you will meet deadlines with urgency and a positive attitude.

Responsibilities

• Work with sales and success to give technical presentations on the company's products and integrations to prospects and current customers.
• Design, build, roll out and run proof of value projects tailored to individual customers.
• Create custom reports and dynamic dashboards for the management teams of prospective customers.
• Help with the functional and technical sections of RFPs.
• Keep up with new feature releases and keep the demo spaces used by sales up to date.
• Support customers across the North East.

Requirements

• Show proven experience building and deploying agentic workflow automation on AI platforms, including autonomous agents that orchestrate tasks, make multi-step decisions and integrate across apps for scalable enterprise productivity.
• Have 6+ years in a customer-facing technology role. Pre-sales experience is preferred, but consulting, implementation or sales enablement experience also counts.
• Have 2+ years of demonstrated success working with commercial or enterprise clients.
• Understand the application deployment steps behind successful cloud transformation, change management and organizational adoption.
• Communicate well with both technical and executive audiences and move them toward the outcome you need.
• Be a creative problem solver who learns new technologies readily and has enough technical background to help build lightweight custom solutions.
• Show ability in business process mapping and diagramming, and experience with consumption-based selling and value selling that ties solutions to business objectives.
• Have hands-on experience with AI and LLMs, integration platforms (Unito, Workato, Zapier, Integromat), web services and APIs.
• Be available for travel of up to 50%.

Conditions

This is a hybrid role based in Boston, MA. Candidates within a reasonable travel distance of Boston are strongly preferred.

You must be available in person from time to time for customer onsite meetings, enterprise deal support and team working sessions in the Boston market, including occasional co-working days with peers.

Travel of up to 50% is required.