Staff Program Manager

Description

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

We are looking for a Staff Program Manager to join our R&D Customer Engineering organization and lead strategic customer engagements within the Design Partner Program. This is a highly visible, customer-facing leadership role responsible for accelerating customer value, improving product quality, influencing product strategy, and driving measurable business outcomes across OneTrust's most strategic accounts.

As a member of the Design Partner Program, you will operate at the intersection of Customer Success, Product Management, Engineering, and Executive Leadership. You will partner directly with customer executives, product leaders, architects, and engineering teams to identify business priorities, unblock complex technical challenges, advocate for customer needs, and ensure strategic customer investments translate into long-term product improvements.

Success in this role means helping customers achieve faster time-to-value, increasing adoption of strategic capabilities, reducing operational friction, improving product quality, and turning customer insights into roadmap investments that benefit both the customer and the broader market.

Your Mission

Lead Strategic Customer Partnerships: Own executive relationships across a portfolio of strategic Design Partner customers. Align business objectives, product strategy, and technical execution to deliver measurable customer outcomes. Facilitate executive reviews, success planning, milestone governance, and strategic alignment. Serve as the trusted advisor for product adoption, transformation initiatives, and customer success.

Drive Customer Outcomes and Business Value: Build customer success plans focused on adoption, business impact, operational efficiency, and risk reduction. Measure and communicate value realization through executive-ready business reviews and outcome tracking. Identify barriers to adoption and coordinate cross-functional remediation plans. Drive improvements in customer satisfaction, retention, expansion opportunities, and product utilization.

Be the Voice of the Customer: Synthesize customer feedback, product gaps, adoption challenges, escalations, and enhancement requests into actionable insights. Partner with Product Management and Engineering to influence roadmap priorities and investment decisions. Translate customer pain points into strategic recommendations backed by business impact and customer evidence. Establish closed-loop feedback mechanisms to ensure customer concerns lead to measurable product improvements.

Drive Program Execution: Own engagement plans, customer milestones, risks, dependencies, and success metrics. Coordinate execution across Product, Engineering, Architecture, Customer Success, Support, and GTM teams. Facilitate escalation management, executive decision-making, and cross-functional alignment. Ensure customer commitments are delivered with predictability, accountability, and measurable outcomes.

Lead Product Innovation Through Design Partners: Partner with strategic customers to validate emerging capabilities, influence product direction, and evaluate pre-release functionality. Identify opportunities to improve product-market fit, customer experience, and platform scalability. Help shape future product investments through structured customer discovery and use-case analysis. Serve as a bridge between customer needs and long-term product strategy.

Leverage AI to Scale Customer Impact: Use modern AI technologies to accelerate knowledge discovery, customer intelligence, program operations, and stakeholder engagement. Identify opportunities to apply AI-powered workflows that improve customer adoption, productivity, and operational efficiency. Champion responsible and practical use of AI across customer journeys and internal processes. Partner with AI-focused initiatives across Product, Engineering, and Customer Success organizations

Requirements

• A strategic operator who can engage equally well with executives, product leaders, architects, and engineers.
• Obsessed with customer outcomes and passionate about helping customers realize business value.
• Skilled at navigating ambiguity, competing priorities, and executive-level stakeholder management.
• An exceptional communicator capable of translating technical complexity into business outcomes.
• Data-driven and outcome-oriented, with the ability to influence without direct authority.
• Comfortable driving strategic conversations while remaining deeply engaged in execution.
• Energized by solving hard customer problems and creating scalable solutions that benefit many customers.
• Required Qualifications
• BA/BS in a relevant subject is required
• 8+ years of experience in Technical Program Management, Customer Success, Solutions Architecture, Product Operations, Product Advocacy, Design Partner Programs, or similar strategic customer-facing roles.
• Demonstrated success managing executive stakeholder relationships and strategic enterprise customers.
• Strong understanding of SaaS platforms, APIs, integrations, enterprise architecture, cloud technologies, and software development lifecycles.
• Experience leading complex cross-functional initiatives across Product, Engineering, Support, and Customer Success teams.
• Proven ability to influence product strategy through customer insights and business impact analysis.
• Strong analytical, communication, presentation, and problem-solving skills.
• Experience driving measurable customer adoption, retention, expansion, or business value realization initiatives.
• For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Conditions

$112,500 - $168,750 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

• As an employee at OneTrust , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
• Resources
• Check out the following to learn more about OneTrust and its people:
• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram
• Your Data
• You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form .
• Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com .
• Our Commitment to You
• When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.