Staff/Principal Product Manager, Agent Management Platform

Description

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Staff or Principal Product Manager – Agent Management Platform (AMP) , you will help shape the platform that enables the world’s largest enterprises to design, deploy, manage, and scale AI agents safely and reliably.

Parloa AMP brings together the capabilities needed to run enterprise-grade AI customer service - from highly skilled autonomous AI agents and real-time AI assistance for employees to agent lifecycle management, simulations and evaluations, and AI model and data orchestration .

You’ll own a strategic area within AMP and work closely with Engineering, Design, and commercial teams to turn complex AI capabilities into scalable, intuitive products. You’ll help define how enterprises build and operate AI agents at scale, balancing speed, reliability, safety, and exceptional user experience while driving measurable customer and business impact.

This is a high-impact role for a Product Manager who wants to help define how enterprise AI agents are built and managed , rather than simply adding AI features to an existing product.

Areas of ownership:

Define and Drive Product Strategy: Develop a clear, actionable product vision and roadmap, aligning with company objectives and market opportunities.

Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.

Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards.

Collaborate Across Functions: Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.

Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.

Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

Requirements

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role.
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions.
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority.
• Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
• Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
• Values-Driven Leadership: You embody Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.
• Our recruiting process:
• Recruiter Interview → Product Peer Interview → 360° Product Interviews → Case Interview → Bar Raiser Interview
• Why Parloa?
• We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale - and want your work to matter in real, everyday moments - this is where you do it.
• At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
• We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.