The company is looking for a Product Manager to join the ClickStack team and own major parts of the product end to end.
This is a hands-on product role. You’ll work directly with customers, use and instrument the product yourself, develop a deep understanding of the underlying systems, and turn that understanding into a shipped product. Initial focus areas are likely to include ClickStack onboarding and cloud workflows, alerting, and the broader telemetry ingestion and integration ecosystem.
Responsibilities
Own major observability product areas from customer discovery through product definition, delivery, adoption, and iteration.
Take ownership of areas such as alerting, anomaly detection, onboarding, provisioning, and telemetry integrations.
Work directly with customers and prospects to understand observability use cases, migration requirements, operational workflows, and emerging needs.
Improve the end-to-end onboarding experience, including getting telemetry into ClickStack, configuring the product, and migrating from existing observability platforms.
Drive integrations across the observability ecosystem, including OpenTelemetry and common cloud, infrastructure, and logging sources.
Act as user 0. Set up environments yourself, instrument applications, send telemetry, reproduce customer workflows, and use the product at a meaningful scale.
Work closely with engineering and design, including prototyping workflows yourself when useful rather than relying exclusively on written requirements.
Design end-to-end observability experiences with both engineers and AI agents as first-class users.
Coordinate broadly across teams and products where ClickStack depends on or integrates with other parts of the the company ecosystem and external products.
Work across product boundaries to shape cohesive experiences spanning ClickStack, the company Cloud, and complementary products and integrations.
Stay close to customers after shipping and use adoption, product data, and direct feedback to determine what needs to improve next.
What you bring
Experience driving an observability product or platform in a similar-stage or later-stage company.
A proven track record of shipping successful products in the observability SaaS space.
Strong technical depth. You’re comfortable moving from a user workflow into telemetry pipelines, APIs, schemas, queries, databases, and infrastructure when necessary.
A hands-on working style. You’re comfortable deploying software, instrumenting applications, debugging integrations, querying data, and ideally building prototypes or contributing code.
Strong product judgment and the ability to turn ambiguous customer problems into concrete product decisions.
Comfort working directly with technical users and enterprise customers, including during migrations and complex evaluations.
Comfort operating in a dynamic environment where priorities, ownership boundaries, and the problems that need attention can change quickly.
Strong written and verbal communication with engineering, design, customers, field teams, and leadership.
Experience working with and enabling a large and diverse sales team, supporting enterprise customers and complex sales cycles.
Experience engaging with open source communities, including managing community expectations and incorporating community-driven input and contributions.
Familiarity with OpenTelemetry and the broader observability ecosystem.
Benefits
Flexible work environment - the company is a globally distributed company and remote-friendly.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A USD$500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Culture - We All Shape It
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here . Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at the company.