Specialist Solution Engineer

Description

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior SPM Solution Engineer Job Description

About Sales Performance Management

SPM brings location to the World’s 1 CRM, Salesforce. Formerly MapAnything, SPM has been helping Field Sales and Sales Operations Teams increase productivity and cut cost through a slew of services including route optimization, mobile workforce activation, and territory optimization and planning. In addition, we have recently acquired SPIFF, a leading Incentive Compensation Management tool into our portfolio and a Sales Programs offering to activate seller behavior that will help to round out our SPM category offering.

We are seeking a Solution Engineer (Pre-Sales) to join our SPM Solution Engineering Team. You will work closely with Sales Leaders and Account Executives across the world to drive our continued growth, and to help to build solutions that have an impact on our Customer’s business.. The Solution Engineer will also act as an evangelist of SPM to various internal stakeholders to create meaningful collaboration strategies to enable a team selling environment and drive scale to continue the product’s growth.

The successful candidate will be focused on customer success, delivering world-class customer solutions, and is not afraid to think creatively on how SPM can have an impact. They can demonstrate understanding of industry trends and market opportunities to develop new solutions and relevant points of view, and have numerous examples of bringing new thinking; to customers, your team and your current company. The ideal individual will be proactive, a great collaborator, passionate and a proven individual and team contributor as they work with some of the biggest brands and companies in the world.

Responsibilities

• Partner with Account Executives to understand our Customer’s unique business goals and challenges throughout the sales cycle.
• Present Executive level product demonstrations to key business Stakeholders highlighting the Value of SPM
• Be a SME, both internally and externally, through establishing technical credibility and professional rapport with client account stakeholders through product demonstrations and technical discovery calls
• Be an innovator who can create new solutions using out-of-the-box thinking to enable client's business initiatives to be realized
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.) to both our Customers and our internal peers.
• Actively enable the broader Solution Engineering team and cross-functional distribution to team to more effectively position the value of the SPM solution within the Salesforce portfolio
• Become an expert in all SPM applications while maintaining a very high proficiency in the Salesforce platform
• Routinely engage with sales and product development teams to provide product and client feedback and identify opportunities to further improve our products, sales/implementation processes, and overall customer experience
• Partner with Account Executives to identify and utilize Salesforce internal resources (Account Executives, Solutions Engineers, etc.) to build SPM brand awareness, assist in sales cycles, and close enterprise business deals

Requirements

• Bachelor’s Degree or equivalent experience in a related industry
• Prior experience using Salesforce as a power user or admin
• Salesforce Certifications a plus - current Administrator, Architect
• Previous experience working with enterprise-level clients in a Pre-Sales or Solution Engineering capacity
• Excellent speaking and presentations skills and experience both in-person and over-the-web
• Superb writing skills and experience with both internal and external communications
• Strong time management skills, allowing for multiple projects and sales cycles to run in parallel
• Creative mindset and the ability to think “outside of the box” with a desire to develop solutions for enterprise-level customers
• Business acumen with experience transforming business process to attain business goals of our customers
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.