Solutions Engineer

Description

The company builds and connects technologies that help protect people, property and places, with the goal of making communities, schools, hospitals, businesses and nations safer.

The Solutions Engineering and Sales Engineering team works with the Sales teams on both new and existing customers. The team explains how the platform works, shows how it fits into a customer's environment, and brings new product ideas to the product team. Its members are advisors that customers and internal teams both rely on.

This role is a business-technical advisor position. You help customers choose software by matching what the platform does with their goals and day-to-day needs, and you lead technical discussions on which problems the software solves, why a given architecture is needed, and how the platform fits into existing infrastructure.

You keep technical discussions aligned and clear, and you are a dependable contact for both technical and business stakeholders. You learn the customer's environment and what they are asking for, and that understanding shapes the sales approach and account plan.

Responsibilities

• Work with Account Executives, Account Managers and other internal departments.
• Turn customer problems into technical requirements.
• Judge whether a proposed solution is feasible and a good fit.
• Recommend the best architecture and usage approach for each customer.

Requirements

• Preferred: 5+ years of direct customer engagement as a technical representative for a Sales team.
• Preferred: 5+ years of technical sales process knowledge.
• Preferred: Ability to take a customer engagement from first contact through delivery.
• Preferred: Experience with SaaS and HaaS.
• Preferred: Working knowledge of Wi-Fi and IP networking principles.
• Preferred: Familiarity with APIs (Application Programming Interfaces) and common integration approaches.
• Required: A Bachelor's degree with 4+ years of sales, presales or solutions consulting experience, or 6+ years of sales, presales or solutions consulting experience without a degree.

Conditions

Candidates living in North Texas are ideal.

Travel is up to 35% of the time.

The travel requirement is listed as under 25%.

Target base salary range is $85,000 to $100,000 USD.

Pay within the range depends on job-related knowledge, skills and experience, and the actual offer is based on the individual candidate.

Position type is experienced.

Relocation is not provided.

A referral payment plan is available.

Benefits

• Incentive bonus plans.
• Medical, dental and vision coverage.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off packages.
• Employee stock purchase plan.
• Paid parental and family leave.
• Additional benefits beyond those listed.