Solutions Engineer

Description

About the company

Based in Westport, Connecticut, the company is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), the company is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, the company delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support—without outdated pricing models or restrictive contracts.

As a Solutions Engineer, you will be a trusted technical advisor to our Sales team and prospective MSP partners, showcasing the value of the company’s BCDR solutions. You’ll play a critical role in driving adoption of the company's products by conducting technical demonstrations, supporting proof-of-concept (POC) deployments, and producing enablement content. Your blend of technical depth, communication skills, and strategic thinking will help bridge the gap between business needs and product capabilities.

Responsibilities

• Act as the primary technical resource for BCDR product sales opportunities across North America.
• Deliver compelling product demonstrations and presentations to technical and non-technical audiences.
• Collaborate with Account Executives to understand partner requirements and design tailored BCDR solutions.
• Provide hands-on support during proof-of-concept trials and onboarding.
• Respond to technical RFPs, security questionnaires, and partner inquiries.
• Build and maintain strong relationships with prospective and current MSP partners as a trusted advisor.
• Support trade shows, partner training sessions, and virtual/in-person webinars as a BCDR subject matter expert.
• Produce sales enablement materials such as competitive comparison guides, white papers, technical FAQs, and training decks.
• Contribute to product marketing initiatives and special projects such as go-to-market campaigns, launch documentation, and feature tutorials.
• Attend industry conferences and community events to represent the company’s BCDR offerings and capture voice-of-partner insights.
• Stay current on product developments, industry trends, and competitive landscape in the BCDR space.
• Provide actionable feedback to Product Management and Engineering teams based on field interactions.
• Required Qualifications
• 3+ years in a pre-sales, solutions engineering, or technical consulting role—preferably in BCDR, cybersecurity, or cloud infrastructure.
• Strong understanding of backup technologies, disaster recovery planning, and business continuity architecture.
• Familiarity with Windows Server, VMware, Hyper-V, networking (TCP/IP, DNS, VPN), and cloud platforms.
• Excellent presentation skills with the ability to explain complex concepts to both technical and executive-level audiences.
• Experience working with MSPs or in the managed services industry.
• Self-starter with excellent time management and prioritization skills.
• Willingness to travel up to 25% for partner meetings, events, and conferences.
• Preferred Qualifications
• Prior experience with MSP BCDR products.
• Knowledge of scripting (PowerShell, Bash) and virtualization environments.
• Technical certifications such as VCP, MCSA, Network.
• Familiarity with ZFS file systems and Linux-based backup appliances.
• Experience producing sales or marketing content for technical audiences.

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid Time Off: Generous paid time off and holiday schedule.
• Retirement Plan: 401(k)
• Professional Development: Opportunities for training and professional growth.
• The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.