Solutions Engineer

Description

About AuthZed:

We are the creators and maintainers of SpiceDB and the authorization infrastructure that companies around the world depend on to keep their engineering teams focused on what matters most - their own product.

AuthZed is a fully remote company with employees across the US, Canada, and Europe. We’re a hardworking and close-knit group with a software-driven culture! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.

Company Values:

Agency: Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made.

Collaboration: Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution.

Open-mindedness: Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate.

About the Role:

As a Solutions Engineer, you will help qualify and close opportunities with customers and provide technical expertise through supporting technical evaluations, sales presentations, and product demonstrations.

What you’ll own:

The technical win in deals by demonstrating that AuthZed meets the prospect's requirements

Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture

Building live<u>permissions schema design</u> (the company's site) sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects

Leading virtual and in-person demos and deep-dive technical sessions

Identifying product gaps and communicating these to our product team to help shape the future of our offerings

Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success

What you bring:

Experience: Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity

Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience will also be considered in lieu of formal education

Technical Proficiency:

Communication and Analytical Skills: Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences, including internal engineering and product teams

Client Interaction: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels

Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts

Extra shine:

Open Source Involvement: Experience working with and contributing to open-source software projects

Advanced Architecture and Software Knowledge:

CRM: Experience with CRM systems

Travel Expectations:

Typically 3 to 4 days per month, mostly domestic travel to customer sites or internal team offsites

Life at AuthZed:

Opportunity to work with cutting-edge technology in a rapidly growing sector

A supported environment where your ideas lead to real impact

Competitive salary based on experience and location

Stock options at an early-stage startup

Comprehensive benefits including healthcare (US-based) and other insurance

Fully remote

Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun!

Experience: 3+ years

Visa: US citizen/visa only