Software Engineer, Full Stack (Staff)

Description

About the company

The company is reimagining CRM as a world model of a business. By learning from emails, meetings, and customer conversations, we’re building a living understanding of how a company works—so AI can help teams anticipate what comes next, make better decisions, and take action.

About the role

We’re looking for an experienced engineer who is product-minded, eager to tackle the challenge of building highly scalable, performant, and reliable features and systems that deliver exceptionally innovative AI product experiences.

At the company, engineers take end-to-end ownership of projects from inception to impact, collaborating across functions and pushing the envelope on what’s possible in applied AI systems development. You’ll work alongside a talented team to deliver industry-leading solutions and play a key role in shaping the company’s product and technical vision.

Responsibilities

• Collaborate with product leaders to define strategic initiatives, identify critical customer problems, and drive requirements into technical execution.
• Build and maintain complex full-stack product features and systems, end-to-end, ensuring reliability, scalability, and performance.
• Develop observability and metrics to enable smooth operation, proactive issue detection, and continuous improvement.
• Lead technical design discussions, mentor teammates at multiple levels, conduct thorough code reviews, and help set engineering best practices and standards.
• Contribute to building a world-class engineering team through recruiting, mentorship, and knowledge-sharing.

Requirements

• 7+ years of experience in software development, with a strong background in both front-end and back-end technologies.
• Experience building large-scale, high-performance, and mission-critical systems that support complex customer workflows and large-scale data processing.
• You’re excited about Large Language Models (LLMs) and the opportunity to build systems that support and leverage them.
• You have the ability to ramp quickly on tech stack that features TypeScript, React, Next.js, Node.js, Apollo GraphQL, and PostgreSQL.
• Proven ability to design, architect, and scale backend systems in production environments.
• Strong fundamentals in software engineering, with a degree in Computer Science or a related field (or equivalent industry experience).
• Thrives in ambiguity, able to independently scope, plan, and lead projects while delivering results in a fast-moving environment.
• Clear communicator, capable of articulating technical decisions to both technical and non-technical stakeholders.
• Passionate about building products customers love, ensuring our CRM is intuitive, intelligent, and indispensable.

Benefits

• Competitive salary
• Meaningful early equity
• Health insurance (medical, dental, vision)
• 3 weeks of PTO
• 11 paid company holidays + we enjoy a winter holiday break
• 3 months of paid family leave
• Wednesdays work from home
• Regular team dinners, events, offsites, and retreats
• 401k plan
• Other perks include: commuter and lunch stipend