Software Engineer II (Systems Support)

Description

The Software Engineer II is responsible for providing leadership, technical expertise, and operational support within the Credit Platform team. They will ensures the reliability, stability, security, and ongoing improvement of business-critical applications and services while supporting organizational objectives, technology standards, and operational excellence.

The successful candidate will work collaboratively with technology, business, infrastructure, vendor, and support teams to manage day-to-day operations, resolve complex issues, deliver technical improvements, and proactively identify opportunities to improve service quality, resilience, automation, and efficiency.

Responsibilities

• Operational & Production Support : Ensure application stability and availability through proactive monitoring, timely incident resolution, root-cause analysis, problem management, and preventive actions.
• Technical Delivery & Change Management : Support production changes end-to-end, including planning, risk assessment, implementation, validation, rollback readiness, and post-deployment monitoring.
• Monitoring, Automation & Continuous Improvement: Enhance monitoring, alerting, dashboards, and health checks while driving automation and process improvements to reduce manual effort and improve reliability.
• Risk, Security & Resilience : Maintain compliance with security and technology controls while supporting vulnerability remediation, access and certificate management, disaster recovery, business continuity, and audit requirements.
• Documentation & Knowledge Management: Maintain reliable runbooks, troubleshooting guides, recovery procedures, dependency documentation, and knowledge articles, while promoting cross-training and reducing key-person dependency.
• Collaboration & Stakeholder Management : Partner effectively with business, development, infrastructure, security, architecture, and vendor teams; communicate operational risks and status clearly; and provide technical subject-matter expertise.
• Required Experience
• 5+ years of experience in complete SDLC using JAVA, J2EE, MQs, SQL, WebSphere/ application-servers.
• Demonstrated experience supporting business-critical technology in a production environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with incident, problem, change, and service-management processes.
• Ability to manage multiple priorities in a time-sensitive operational environment.
• Strong written and verbal communication skills.
• Demonstrated ability to work effectively across technical and business teams.
• Preferred Experience
• Experience with Dynatrace / Splunk / Datadog / ServiceNow / Azure / SQL / APIs / MQ / other relevant technologies/ Autosys.
• Understanding of F5 configuration, traffic redirection concepts, Certificate updates, Firewall, SSL concepts.
• Experience with monitoring, automation, application resilience, disaster recovery, and production-readiness practices.
• Knowledge of security, access-management, vulnerability-management, and technology risk practices.
• Relevant technical, cloud, security, or service-management certifications.
• Who We Are:
• TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
• Our Total Rewards Package
• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
• Additional Information:
• We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
• Colleague Development
• If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
• If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
• We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
• Training & Onboarding
• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
• Interview Process
• We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Conditions

Toronto, Ontario, Canada

Hours:

5

Line of Business:

Technology Solutions

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.