ServiceNow Developer (Contractor)

Description

The company behind the PlayStation brand is hiring a mid-level ServiceNow Developer to support and improve its global ServiceNow platform.

The company delivers hardware and network services to more than 100 million people, and is also a major entertainment business that owns some of the best-known intellectual property in the world.

You will work alongside experienced developers, architects, and business partners. Mid-level developers are expected to handle routine assignments with more independence.

The role offers room to grow your ServiceNow skills through hands-on development, code and design reviews, and platform projects.

Responsibilities

• Handle the support queue, investigate and resolve incidents, fulfil requests, and carry out routine platform maintenance.
• Watch platform health, logs, scheduled jobs, and integrations. Look into problems and work with other teams when needed.
• Record issues, findings, fixes, and follow-up steps.
• Take part in agile team work such as stand-ups and planning.
• Lead incident response during regular working hours and coordinate handovers with colleagues around the world.
• Build and maintain integrations between ServiceNow and enterprise systems using IntegrationHub, Flow Designer, REST or SOAP APIs, and MID Servers.
• Monitor and debug existing integrations, and fix them at a level that suits your experience.
• Join integration testing, validation, error handling, and reconciliation to keep data exchange accurate and reliable.
• Follow approved practices for authentication, credential management, security, and data handling.
• Build, test, and improve ServiceNow solutions using Script Includes, Business Rules, Client Scripts, UI Policies, Transform Maps, Import Sets, and Flows.
• Support platform upgrades, patches, clones, releases, and routine maintenance.
• Build solutions that are easy to maintain and meet established standards for development, security, testing, and accessibility.
• Take part in peer reviews and act on feedback before anything is deployed.
• Look for ways to make the platform more reliable and easier to use, and to improve support processes.
• Work with developers, architects, product owners, administrators, and teams including ITSM, HRIS, ITOM, Security, and external vendors.
• Turn clearly defined business requirements into technical solutions, and ask for guidance when requirements or risks are unclear.
• Join technical design discussions, code reviews, troubleshooting sessions, and knowledge sharing.
• Build your understanding of ServiceNow architecture, APIs, authentication, data management, and secure development.
• Write and update technical documentation such as solution designs, integration mappings, process flows, support procedures, and runbooks.
• Make sure your work follows the relevant governance, change management, security, privacy, and data protection rules.
• Add reusable guidance and resolved issues to the team wiki or Confluence spaces.

Requirements

• Bachelor's degree or equivalent.
• About 3 to 5 years of relevant experience with ServiceNow or another enterprise workflow platform, or an equivalent mix of education, training, and hands-on experience.
• Working knowledge of ServiceNow configuration and development.
• Experience with ITSM processes such as Incident, Change, Problem, or Request Management.
• Experience with JavaScript or a similar scripting language. ServiceNow scripting and Glide API skills can be picked up on the job.
• Foundational knowledge of REST APIs, web services, authentication, and data integrations.
• Ability to investigate technical problems, document what you find, and ask for help when you need it.
• Ability to work with both technical and non-technical colleagues.
• ServiceNow Certified System Administrator certification, or willingness to earn it.
• Preferred: experience with IntegrationHub, Flow Designer, REST or SOAP integrations, or MID Servers.
• Preferred: familiarity with CMDB, Discovery, Service Mapping, Hardware Asset Management, or Software Asset Management.
• Preferred: exposure to source control, automated testing, CI/CD, or the ServiceNow Automated Test Framework.
• Preferred: experience with Platform Analytics or Performance Analytics.
• Preferred: familiarity with Virtual Agent, AI Search, or Now Assist.
• Preferred: ServiceNow certifications such as Certified Application Developer, or relevant implementation specialist credentials.
• Nice to have items are not required, and you are encouraged to apply even if you do not meet every one of them.
• Communicate progress, risks, questions, and technical details clearly.
• Take in constructive feedback and act on it.
• Organise your assigned work and deliver on what you have agreed to.
• Work respectfully and collaboratively with colleagues from different roles and backgrounds.
• Balance solving problems yourself with escalating in good time.
• Show interest in continuing your technical and professional growth.

Conditions

Base pay is an hourly rate of $65.52 to $81.92 USD.

Pay is set using market benchmarking data and geographic location. Individual pay may vary based on factors such as knowledge, skills, experience, and location.

The company runs background checks at the offer stage for all new employees, which may include criminal background checks for some roles, and will process personal information for this purpose.

Equal opportunity: the company welcomes applicants regardless of background.

Benefits

• Medical, dental, and vision coverage is available for this role.