Senior Technical Architect (Partner Success)

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Partner Success is dedicated to supporting Partners to drive Customer Success. We achieve this by providing pre-sales and delivery support , enablement and engineering solutions that inspire confidence in Salesforce systems and capabilities. This team supports the ANZ Partner Ecosystem through quality consulting resulting in the successful implementation and adoption of the Salesforce Customer Success Platform.

The Partner Success team collaborates closely with Partner Pre-Sales and Delivery Teams, Partner Account Managers , Partner Sales Managers , and a wide array of cross-functional teams including Sales , Builder Org, Solution Engineering, the Customer Success Group , Services , Product , and Partner Support .

Responsibilities

• The role of a Senior Technical Architect in the Alliances & Channel’s Partner Success team is to provide Partner PreSale and Delivery Support to Partners in the ANZ region. As an AI and Data specialist, you will act as a senior, hands-on technical leader and trusted advisor to our partners. The role is both business and technical, it is as important to understand the customers’ requirements and use cases as it is to understand how our solutions meet these.
• The Senior Technical Architect must have a strong desire to demonstrate their technical and solutioning skills, including the ability to solicit business outcomes, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
• There are the main functions of the role:
• Ecosystem Collaboration: Deep understanding of the partner landscape, the role they play in delivering Customer Success and AI + Data + CRM solutioning. Sharing a compelling Agentforce story to our partner ecosystem, capturing partner mindshare, and driving integration of Salesforce technology into partner use cases. Collaborating closely with internal teams to provide the optimum solution development for Customers through amplifying partners.
• Solution Co-Creation: Providing technical expertise for Salesforce products and solutions to the partner ecosystem, supporting our Global System Integrators (GSIs) and Regional/Local SIs. Leadership and scalable resources such as prototypes, checklists, technical reference architectures, customer stories to drive sales growth.
• Strategic Advisor: serve as a strategic advisor and platform expert to Salesforce Partners across A/NZ. They will collaborate with our Partners during solution development and implementation cycles to share their extensive knowledge of the Salesforce platform and product suite, focusing on providing expertise on our AI products solutions. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They provide guidance to the Partner ecosystem across solution vision, architecture, through to activation and beyond.
• Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators.
• Your Impact
• Strategic Solution Leadership: Design and guide scalable technical solutions, acting as the advisor lead architect to ensure business and technical requirements are met for customer through partners.
• Trusted Advisor & Relationship Builder: Develop strong relationships with internal teams and external partner teams, serving as a trusted advisor and expert on Salesforce innovations, best practices, and value propositions.
• Technical Expertise & Implementation: Provide hands-on technical consulting, configuration, and implementation expertise, particularly with Salesforce AI & Data products. You will also have your Industry or Product specialisation that you bring to the role.
• Cross-Functional Collaboration & Guidance: Work closely with Partner teams, Partner Account/Sales Managers and collaborate with diverse internal teams to direct early solution evaluations and support planning.
• Enablement & Growth: Educate diverse teams (partners, colleagues) on technical delivery and latest innovations while contributing to internal growth initiatives and knowledge sharing. Engage partners to understand their needs, support them defining compelling use cases, and showcase how Salesforce's data and AI capabilities drive customer success.
• Experience/Skills required
• Strong and clear communication skills, and shows ability to influence an executive audience
• Experience working as Technical Solution Engineer, Pre-Sales Consultant, Technology Consultant, for/with a Salesforce Partner or Systems Integrator
• Experience designing and building solutions on Agentforce and Data 360 or other agentic and data platforms
• Experience in guiding partners and project members in rationalising and deploying AI technology for business use cases. Demonstrated ability to leverage modern AI tools and coding assistants (e.g., Claude, Cursor, Agentforce, Vibes) to rapidly build, test, and iterate on functional prototypes and software solutions
• A detailed understanding of Web Services, Data Modelling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
• Prior hands-on experience and a strong familiarity with Salesforce declarative configuration and coding best practices are required
• 5+ years experience in a technology-facing role in industry (product management, technology delivery, business analysis, consulting, etc)
• Specialises in gathering and analysing information and designing comprehensive solutions that are flexible and adaptable to the partner’s needs
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• An understanding of the AI and Data technology landscape - including affinity with Snowflake, AWS, GCP products & solutions.
• Experience in creating machine learning/AI models, both predictive and generative, with business valued use-cases and outcomes.
• Ability to analyze, design, and optimize business processes via technology and integration.
• This is a technical subject matter expert role so the following certifications are highly regarded:
• Essential:
• Salesforce.com Agentforce Specialist
• Salesforce.com Agentblazer Legend
• Salesforce.com Certified Data Cloud
• Salesforce.com Admin
• High Regarded:
• Salesforce.com Certified Sales Cloud
• Salesforce.com Certified Service Cloud
• Salesforce.com Omnistudio Developer
• Salesforce.com Industry-based certifications (e.g. FSC, Health, Revenue, Loyalty etc)
• Salesforce.com Salesforce Platform App Builder (Developer/Builder)
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.