Senior Technical Architect - Data 360

Description

This is a Senior Technical Architect role in Customer Success, based in Professional Services on the Emerging Specialized Delivery team, with a focus on Data 360 (formerly Data Cloud).

The ideal candidate is a thought leader with cross-industry experience and a track record of delivering Data 360 projects and strategic transformations for large customers, along with a solid grasp of the company platform.

The team covers Data 360, scripting, data management and integrations. The role also helps grow Data 360 talent in Professional Services through knowledge sharing, reusable assets, best practices and development activities.

Candidates should apply for no more than 3 roles within 12 months.

Responsibilities

• Act as the subject matter expert on Data 360, both internally and for customers.
• Advise customers on unlocking data from their various enterprise systems.
• Help customers meet and exceed their goals and metrics, sharing Data 360 best practices.
• Evaluate options, then present and explain them to customers and partners.
• Spot risks early, manage them, and follow issues through to full resolution.
• Review and shape the customer's technical landscape.
• Work with account and delivery leaders to find and grow new business that supports customer success.
• Work with the go-to-market team to grow services and expand within assigned accounts.
• Manage several strategic clients at once to meet the utilization target.
• Deliver high customer satisfaction by making sure each engagement produces real value.
• Work independently and take initiative.
• Build a reputation as a trusted advisor to customers and the wider Data 360 community.
• Keep your expertise current on the fast-changing product roadmap and wider data platform market through self-directed learning.

Requirements

• Experience with the company Data 360, or equivalent customer data platform experience such as Adobe AEP, Tealium AudienceStream, Segment, ActionIQ or Treasure Data.
• Experience across Sales Cloud, Service Cloud and Marketing Cloud is a plus. Related certifications such as Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant or Sales Cloud Consultant are also a plus.
• Data warehouse experience is preferred, for example with Snowflake, Databricks, Redshift, BigQuery, SQL Server or marketing databases such as Adobe.
• Experience with data management, data transformation and ETL, ideally with cloud-based tools and infrastructure.
• Data architecture skills are a plus, including data profiling, data quality analysis, MDM and fuzzy matching.
• Ability to explain complex business and technical ideas with visuals and models, and to produce detailed diagrams and documents.
• A strong drive to learn new technologies quickly and thoroughly.
• Expertise in gathering and analyzing requirements for data integration, subscriber management and identity resolution.
• Experience with AI-related data integration, including RAG, vector databases, search indexes and knowledge bases, especially for grounding AI agent solutions in enterprise data, is a plus.
• Proven ability to influence groups, lead discussions and present solutions, including implementation methods, architecture roadmaps, transformation strategy and executive-level requirement sessions.
• Knowledge of data governance and data privacy concepts and regulations is a plus.
• A BA or BS degree, or a foreign equivalent.
• Required qualities: a passion for customer success; a beginner's mindset, with openness, active listening and hands-on work; self-awareness, strategic thinking and strong relationship building; clear, concise communication, including explaining your expertise and engaging C-level leaders with confidence; confident facilitation and presentation that defends your point of view and holds attention; strong teamwork; urgency to move fast and drive results; trust in the company's core values, with integrity, transparency and reliability; adaptability in uncertain, changing situations; and leadership of internal initiatives that add to the community's knowledge and resources.

Conditions

Willingness to travel when needed, with travel expected to be less than 50% of the time.

Benefits

• The company says its benefits and resources are meant to support balance in your life and work.