Senior Technical Architect - Regulated Industries

Description

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Salesforce Professional Services is looking for a Senior Technical Architect. You will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails:

Serve as a trusted advisor to the client

Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements:

8+ years enterprise architecture or consulting experience

4+ years of experience leading Salesforce Core Projects

Strong application design skills combined with strong data, integration, and security architecture skills

Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

A great listener with the ability to communicate with people in diverse roles

Proven ability to analyze, design, and optimize business processes via technology and integration

Resourceful and innovative thinker who can work through and solve problems

Strong experience in Integration concepts, designs and patterns

Required Qualities:

TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

TEAM PLAYER: Proficient at collaboration and working with members of a team

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements:

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

Ability to convey and convince customers of best practices at various levels within a large organization

Application design and development background

Travel may be required and varies depending on the client requirements

Strong Enterprise Architecture background would be favorable

Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications

Experience in Financial Services Cloud or Health Cloud. General experience in Regulated Industries is a plus.

Preferred Qualities:

LEADERSHIP: Self-aware; proficient at building strong relationships

THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.

Experience with AI-powered development tools (e.g., GitHub Copilot, Cursor, Agentforce for Developers) and an understanding of their strengths and limitations.

Experience leading a technical team or workstream, with a passion for mentoring and developing talent.

Ability to build and maintain key relationships with C-level executives, senior technology leaders, and key decision-makers.

Experience defining and delivering enterprise applications on the Salesforce Platform is a strong plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.