Senior Staff Product Manager (AI Software Factory)

Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

Paid holidays and flexible, take-it-as-you-need-it paid time off

Equity in a rapidly growing startup backed by top-tier VCs

Monthly tech reimbursements

A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Staff Product Manager, AI Software Factory, you set the product strategy and lead execution for the shared systems that help Housecall Pro teams build, test, release, and operate software with AI. Your direct customers are product and engineering teams, and your work changes how software is built across HCP. You work alongside Engineering to identify the highest-value constraints in the software delivery system, decide which agentic capabilities to test, scale, standardize, or retire, and improve speed and quality without lowering the bar for reliability, security, or accountability.

You thrive in a fast-moving technical space. You bring hands-on experience building AI tools for engineers or internal users and a clear point of view on where agents add value, what context and tools they need, how their work should be evaluated, and where human judgment remains essential. You test ideas in real workflows, learn from evidence, and adapt as models, tools, and development practices change. You lead through influence across Product, Engineering, Security, and other teams, even when those teams do not report to you.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success

What you do each day:

Set the vision, strategy, and roadmap for the AI Software Factory, including what to test, scale, standardize, retire, or not build

Understand needs across product and engineering teams, separate shared problems from individual requests, and prioritize the work that will create the most leverage across HCP

Work with Engineering to shape product and technical direction, resolve complex tradeoffs, and align Product, Engineering, Security, and other teams around clear decisions

Define meaningful measures for software delivery speed, quality, reliability, cost, and adoption, and connect those measures to customer and business outcomes

Drive adoption of new tools and ways of working across teams, using feedback and evidence to improve the platform and change direction when needed

Requirements

• 8+ years of product management experience, with a proven track record of setting strategy and delivering complex technical or platform products across multiple teams
• Proven experience setting direction for a developer or internal platform and driving adoption across multiple teams
• Demonstrated ability to lead complex, cross-team work and make decisions without relying on formal authority
• Hands-on experience building and shipping AI or agentic tools for engineers or internal users, including designing and running evaluations of agent behavior and work quality
• Technical fluency across APIs, architecture, data, reliability, security, and technical tradeoffs, with the ability to engage credibly with senior engineers
• Bachelor's degree in a related field or equivalent work experience
• What will help you succeed:
• A background in software engineering is highly preferred
• Strong platform judgment, including knowing where consistency creates value, where flexibility matters, and when not to build a platform solution
• Curiosity, urgency, and a track record of learning quickly in unfamiliar or fast-changing areas
• Ability to move between long-term strategy and the technical details required to make strong product decisions
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity

Conditions

This role is open to candidates and the expected salary range for this role is $165,000-$190,000 + equity . The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. LI-Remote