Senior Specialist, Product Experience Design

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.

You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered as web, mobile, and voice applications, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.

Role

Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)

Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth

Help de-risk the net-new data product concept by conducting user research or assisting technical experiments to validate desirability, usability, and feasibility

Design product solutions to present complex data in a meaningful and digestible way

Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products

Work on future-state conceptual designs, driving experimentation that improves the quality of product design overall

Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences

Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward-thinking technologies

Explore the “art-of-the-possible”

Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers

Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base

All About You

Passionate about the possibility of data-driven experiences

Over 2 years of experience working in a world-class CX team

Experience working/multi-tasking in a fast-paced environment

Empathetic champion of the user

Demonstrable knowledge of usability best practices

Bachelor’s or Master’s Degree in Design for Interactive Media, or equivalent experience

World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other

Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility

Interaction Design

Experience developing User Personas and user journeys to inform product design decisions

Experience in rapid prototyping (Lean UX and Design Thinking)

Experience in the implementation of creative, useable and compelling visual mockups and prototypes

Experience of design-experiences across multiple media

Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.

An understanding of complex information architectures for digital applications

“Nice To Have” Additional Experience

Visual Design

UX Research

Data Visualization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.