Senior Solutions Engineer

Description

The company is shaping how businesses communicate and serves hundreds of thousands of businesses and millions of developers worldwide. The team is remote-first and spread across locations.

This is a Senior Solutions Engineer role on the Digital Sales Communications team, supporting the Digital Sales segment as a key part of the sales team.

You will be the technical lead in pre-sales, delivering the technical win and the best product fit. You will run technical discovery, propose architectures, demonstrate the product, address concerns early, and build customer trust.

The company uses AI to make parts of its hiring process more efficient, but real people make every hiring decision.

Responsibilities

• Work with Account Executives on pre-sales tasks such as qualifying opportunities, running demos, building proofs of concept, answering RFPs, writing design documents, giving technical presentations and running enablement sessions.
• Lead the technical side of the sale, recommend best-practice solutions and show customers how to use the APIs.
• Act as a trusted advisor by running discovery to understand technical problems, then designing, demonstrating and presenting solutions to business challenges.
• Build and deliver interactive, complex product demos that show what the communications products can do, and build strong relationships with both technical and non-technical stakeholders.
• Solve problems for customers and inside the company as it grows, taking initiative and staying hands-on.
• Share knowledge with the wider Solutions Engineering community by building demo materials and reusable presentations.

Requirements

• The company welcomes people from all industries and career paths, including those whose careers are just starting or who did not follow a traditional route. Apply if you meet the required qualifications.
• Required: at least 5 years of pre-sales experience selling complex technical products, or at least 3+ years of professional experience supporting technical products with customer-facing work, especially in delivery or consulting.
• You communicate clearly and present well, earning the trust of any audience.
• You can tell a compelling story and explain complex topics to audiences at different levels.
• You can develop a deep understanding of a customer's communications needs and guide them to a suitable technical solution.
• Software development experience or working knowledge in at least one of: backend (Java, C, Node.js, Python, PHP), or web development (JavaScript, HTML/CSS, React, Vue.js, Angular).
• Experience building with REST APIs.
• A bachelor's and/or master's degree in a technical field such as engineering, mathematics or computer science, or equivalent practical experience.
• Desired: familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Desired: experience in telecom, SIP, contact centre or security is a plus.
• Desired: experience with sales methodologies.

Conditions

This role is fully remote and based in the United Kingdom.

Travel is about 10% of the time, mainly to meet customers and colleagues in person.

The company is an equal opportunity employer.

Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare and a retirement savings program. Offerings vary by location.
• Support for volunteering and donations in your community.