Senior Solutions Engineer / IT

Description

The Opportunity

We’re looking for a Senior Solutions Engineer based in San Francisco or the broader Bay Area to join Hinge Health’s IT & Security team at our San Francisco headquarters. In this hybrid role, you’ll help build the reliable, secure, and scalable technology foundation that enables our people to do their best work.

You’ll own and improve the systems behind our corporate technology environment—from endpoint management, networking, and identity to cloud platforms and internal AI-enabled workflows. You’ll be equally comfortable troubleshooting a difficult network issue, automating device enrollment, designing secure access patterns for enterprise data, and helping the team make thoughtful technology decisions as Hinge Health grows.

This is a hands-on, cross-functional role for an owner-operator who enjoys solving root causes, reducing operational friction, and turning emerging technology into practical solutions that improve how Hinge Health works.

What You’ll Accomplish

In your first 3 months

Build context on Hinge Health’s corporate IT environment, including endpoints, Jamf, networking, identity, SaaS platforms, asset management, and existing operational processes.

Establish strong working relationships across IT, Security Operations, IT Risk, SRE, Engineering, and AI Enablement.

Take ownership of complex technical escalations, using a structured troubleshooting approach and documenting root causes, risks, and follow-up actions.

In your first 6 months

Improve the reliability and consistency of endpoint provisioning, configuration management, access workflows, and routine IT operations through automation and self-service.

Maintain and optimize Jamf and related endpoint tooling across a multi-OS environment, with a primary focus on macOS.

Administer and improve corporate networking, including enterprise wireless and zero-trust network access (ZTNA), in partnership with relevant security and infrastructure teams.

Help implement secure integrations and operational guardrails for internal AI tools, including identity-aware access, data handling, logging, and support processes.

In your first year

Lead meaningful improvements to the reliability, security, and scalability of corporate IT infrastructure, including projects such as technology refreshes, office buildouts, and infrastructure migrations.

Evaluate and operationalize emerging AI capabilities—including LLM-backed tools, retrieval workflows, and agent-style automation—with sound judgment around security, governance, reliability, and employee experience.

Raise the effectiveness of the broader team through clear documentation, runbooks, knowledge sharing, mentoring, and durable operational practices.

Requirements

• You are an owner-operator who takes responsibility for systems throughout their lifecycle, from design and implementation through support, measurement, and continuous improvement.
• You communicate clearly and calmly with both technical and non-technical partners, especially when diagnosing high-impact issues or navigating competing priorities.
• You are a learn-it-all who stays curious about new technologies and is willing to challenge assumptions, test ideas, and improve based on evidence.
• You bring a bias toward action and accountability: you make thoughtful tradeoffs, follow through on commitments, and look for creative ways to reduce friction without compromising security or reliability.
• You lead at all levels by sharing knowledge, mentoring teammates, and making the systems and processes around you easier for others to use and support.
• Basic Qualifications
• 5+ years of experience in IT administration, systems engineering, or a comparable infrastructure role supporting a multi-OS environment, with strong experience in macOS.
• Demonstrated experience owning endpoint management and corporate infrastructure, including Jamf or a comparable MDM platform, enterprise networking, and identity or SaaS administration.
• Demonstrated experience automating IT operations through scripting such as Bash or Python, MDM workflows, infrastructure-as-code, or comparable engineering practices.
• Preferred Qualifications
• Experience with Okta, Google Workspace, SSO, SCIM, and identity-aware access patterns.
• Experience supporting or integrating internal AI-enabled tools, including practical familiarity with LLMs, retrieval-augmented generation (RAG), Model Context Protocol (MCP), or similar connector patterns.
• Experience designing controls for AI-enabled systems, including data handling, permissions, logging, monitoring, safe use of internal knowledge sources, and incident response.
• Experience supporting cloud-based SaaS environments or corporate IT systems that intersect with cloud infrastructure; AWS experience is a plus.
• Familiarity with security operations tooling such as SIEM, EDR, CrowdStrike, or Netskope.
• Knowledge of healthcare-relevant compliance frameworks such as HIPAA, HITRUST, or SOC 2.
• Experience supporting globally distributed teams and/or administering Windows and Linux environments, including Ubuntu.
• Hinge Health Hybrid Model
• We believe that remote work and in-person work have their own advantages and disadvantages, and we want to leverage the best of both worlds. Employees in hybrid roles are required to be in the office three days per week, for the full 8 hours of a typical business day. For this role, those days are Tuesday, Wednesday, and Thursday. The San Francisco office has a dog-friendly workplace program.
• About Hinge Health
• At Hinge Health, we’re using technology to scale and automate the delivery of healthcare—starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—through personalized, evidence-based care.
• As the preferred partner to 60+ health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com .
• What You’ll Love About Us
• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options, which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.
• Culture & Engagement
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
• Beware of phishing attempts: We’ll never ask for financial details during the hiring process and only use “@hingehealth.com” email addresses. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com .
• Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@ hingehealth.com " emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com .