Senior Software Technical Program Driver - OEM and NCP Escalations

Description

We are seeking a skilled, motivated Senior Software Technical Program Driver to lead our efforts in crafting innovative compute software solutions for key sectors. Our work has made major impact in various fields, and is used across leading enterprise customers, academic institutions, start-ups, and industry. We need passionate, hard-working, and creative people to help us reach our engineering goals!

What you will be doing:

Collaborate closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers, automotive and OEM customers.

Work closely with Customers and Customer Program Managers on software issues, including technical feedback from OEMs, CSPs, and partners. Additionally, you will be responsible for the continuous improvement and maintenance of all processes related to enterprise support.

Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record.

Partner with multi-functional teams throughout the company to strategically plan and drive software objectives for the team. In this role, you will collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle.

Develop and maintain schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams.

Take lead in enhancing existing product development and software release processes, while collaborating with engineering management to optimize the development workflow for maximum engineering efficiency. You will have the opportunity to partner with diverse technical groups, spanning all organizational levels.

Internally translate customer requirements into actionable achievements and tasks, ensuring customers are continually informed about issue statuses.

Collaborate with various internal teams and third-party partners across different time zones, as necessary, to resolve customer issues and oversee customer releases.

What we need to see:

Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience.

10+ years proven experience in a similar or related role with 5+ years of experience in driving down Software / Hardware customer escalations.

Hands on experience with software development for hardware platforms. Proficiency in Agile software development methodologies

Demonstrated success in delivering complex products to customers

Ability to work independently and actively with minimal guidance.

Proven experience to creatively resolve technical and resource issues.

Ability to think strategically and tactically and to build consensus to ensure program success

Comprehensive understanding of software engineering principles, including experience with widely-adopted configuration management tools and productivity-enhancing tools and automation processes.

Exceptional attention to detail and a demonstrated capacity for multitasking, in a dynamic environment with shifting priorities and changing requirements.

Strong communication and technical presentation skills.

Ways to stand out from the crowd:

Expertise with Agile SW Development tools. Solid understanding of operating systems, datacenter servers, automotive principles and standards.

Experience developing/managing software application, system software/ firmware stack programs is a plus

Previous experience coordinating activities across HW, Firmware and Software applications is a plus. MBA/PMP Certification/training is a plus.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.

Responsibilities

• Applications for this job will be accepted at least until September 4, 2026.
• This posting is for an existing vacancy.
• NVIDIA uses AI tools in its recruiting processes.
• NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.