The company Professional Services serves as the delivery owner for complex customer initiatives, translating strategic goals into disciplined execution and measurable business outcomes across modernization, migration, cloud, data, and AI-related programs. The team drives delivery accountability across customers and internal stakeholders through strong governance, proactive risk management, and sustained alignment to customer priorities.
About the Role
The company is looking for a Senior Project Manager to lead complex customer-facing Professional Services engagements and serve as the accountable delivery owner for customer requirements, execution, and business outcomes. The role translates customer objectives into a clear delivery strategy, aligns execution to expected outcomes, and drives alignment across scope, schedule, risk, dependencies, stakeholder actions, governance, and success measures.
The person acts as a consultative partner to the customer’s business. helping shape priorities, tradeoffs, and decisions while keeping delivery focused on value realization. They must bring strong services delivery leadership, executive communication skills, and the ability to operate effectively in technically complex environments with sound judgement.
The role partners closely with Consulting Engineers, Customer Success, Sales, and customer stakeholders to maintain momentum, align resources, and deliver measurable value. It also operates at both the engagement and broader account level, including leading regular quarterly business reviews and helping teams reassess priorities when needed.
We are looking to speak to candidates who are based in Vancouver for our hybrid working model.
Responsibilities
Lead complex Professional Services engagements from kickoff through closeout, maintaining continuity, accountability, and focus on value realization
Own delivery accountability for customer requirements, execution, and business outcomes, keeping work aligned to customer priorities
Drive alignment, planning, and execution using industry-standard delivery practices across scope, schedule, milestones, risks, dependencies, governance, and success measures
Serve as the primary interface to the customer executive sponsor and own financial accountability for overall engagement health
Shape and structure delivery and scope by clarifying objectives, guiding priorities and tradeoffs, and translating business goals into an executable delivery approach
Partner closely with customer stakeholders and the company account, services, and technical teams to build alignment, remove blockers, and sustain momentum
Balance customer outcomes with business objectives, using sound judgment to manage risk, commercial awareness, resource efficiency, and overall engagement health
Lead governance cadences, including executive reviews and quarterly business reviews, to reassess priorities and keep resources focused on the highest-value work
What you bring
8+ years in a project manager or delivery leader role, with a proven track record of leading projects for enterprise-scale clients in a SaaS product company
Strong executive communication and leadership skills, with credibility across senior customer stakeholders and internal cross-functional teams
Strong command of delivery fundamentals, including scope management, milestone planning, dependency management, risk management, executive reporting, and escalations
Comfort operating in technical environments, paired with strong Professional Services business acumen across delivery economics, resource planning, commercial awareness, and engagement health
Demonstrated problem-solving ability, strong judgment, and comfort navigating ambiguity, tradeoffs, and complex delivery decisions
Proven leadership delivering outcomes across cross-functional teams and customer stakeholders, with the ability to influence, align, and drive accountability without direct authority
Preferred qualifications
Experience leading database, cloud, modernization, or software delivery initiatives
Familiarity with the company products, services, and common customer transformation journeys
Familiarity with AI and Agentic application architectures, ecosystem services, and emerging customer use cases
Practical experience leading the delivery of AI-integrated projects
Why this role matters
Senior Project Manager role is defined by delivery leadership and deep accountability for customer success. Rather than focusing on process, you act as the architect of the delivery experience—shaping priorities, navigating complex trade-offs, and ensuring that every milestone is directly tied to the realization of the customer's desired business outcomes..
This role links strong delivery leadership to the health of the Professional Services business by balancing customer value, delivery quality, resource efficiency, and engagement discipline. Strong Senior Project Managers improve delivery predictability, customer confidence, account health, expansion and renewal potential, and the company’s reputation as a trusted partner in complex transformations. As AI becomes a larger customer priority, the role also helps identify where AI consultation can improve outcomes or delivery efficiency and ensures the right experts are engaged.
About the company
The company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. The company’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us the company.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at the company , and help us make an impact on the world!
The company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.