Senior Project Manager - Software Implementation

Description

Why project44?

At project44, we believe in better.

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

AI at project44

We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Senior Project Manager (Software Implementation)

We are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM's, Sales, Technical Support, and Engineering to deliver a seamless implementation experience for our customers.

In this role, you will be responsible for leading the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget while maximizing customer satisfaction. You will partner closely with Solutions Architects, who will lead the technical design, while you drive governance, coordination, and delivery excellence across all phases of the project lifecycle.

This role will primarily focus on strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. As such, the Senior Project Manager may engage closely with local stakeholders and travel onsite occasionally to ensure successful delivery.

Key Accountabilities:

Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.

Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.

Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.

Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.

Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.

Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.

Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.

Facilitate key project ceremonies, including:

Project kick-off calls

Weekly status meetings

Steering committees (when applicable)

Go-live readiness reviews

Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.

Drive Go-Live planning and execution, including cutover coordination and post-launch validation.

Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.

Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).

Contribute to process improvements, project management standards, and scalable delivery frameworks.

Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Requirements

• Fluent in English (written and spoken).
• Additional languages are a strong differentiator, with a strong preference German and French
• 5+ years of experience in customer-facing project management roles, preferably within:
• Supply chain, transportation, or logistics technology
• SaaS implementations
• Software delivery
• Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines.
• Strong expertise in risk, budget, and stakeholder management.
• Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Comfortable working in a fast-paced, cross-functional, global environment.
• Willingness to travel occasionally based on customer needs.
• Experience with TMS, ERP, or supply chain systems is a plus
• What You’ll Gain & What We Expect

Benefits

• Opportunity to work on strategic, high-impact implementations with leading global brands
• Strong internal and external exposure, working cross-functionally and directly with customer leadership
• A role with high visibility, where your work directly influences customer success and business outcomes
• Ownership and autonomy to drive projects end-to-end and shape delivery approaches
• The chance to build a strong portfolio of enterprise implementations within a fast-scaling SaaS environment
• What we ask:
• A high level of ownership and accountability across all aspects of project delivery
• A strong team-oriented mindset, embracing collaboration across functions
• Commitment to a OneTeam mentality, always prioritizing customer value and outcomes over silos
• Ability to operate with urgency, structure, and clarity in complex and fast-paced environments
• In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.