Description
San Francisco, CA or New York, NY
Product management at the company looks different than it did even a year ago. AI has changed what one PM can own, and the lines between product, design, and engineering are coming together in a good way. We're seeking a Senior Product Manager to join our Strategic Accounts pod, the team responsible for the roadmap that keeps the company's largest and most important customers growing with us. You'll report to Jeff Blasbalg and work directly with enterprise clients to define the features and experiences that drive retention, upsell, and expansion across our biggest accounts.
How we think about AI for this role
This isn't a nice-to-have. Our design team went from two people to one over the past year, in large part because PMs now build their own prototypes and drive solution design directly with AI, rather than waiting on a dedicated designer for every artifact. We're looking for someone who can genuinely leverage AI to move faster and think bigger, not someone who leans on it as a crutch or ships AI slop. That balance, real capability plus real judgment, is the bar.
You're excited about this opportunity because you will:
Use AI as a core part of how you work: build your own prototypes, drive solution design, and move fast, in true partnership with design and engineering rather than waiting on them
Own major product features end to end, from discovery through release, on the team responsible for our largest accounts
Get in front of customers directly. We don't have a dedicated UX research team, so PMs own discovery and validation with our CS and Implementation teams
Translate account health signals (gross and net retention, upsell, seat expansion) into a clear, prioritized product roadmap
Learn and become an expert in Commercial Real Estate, working alongside a highly experienced team and executive-level clients
Shape product culture on the company's largest pod through strong judgment, clear decision-making, and hands-on ownership
We're excited that you have:
Real fluency with AI tools in a PM workflow, with the judgment to know when AI output is good enough to ship and when it isn't. You use AI to move faster, not to skip the thinking
Confidence and experience owning customer-facing discovery and validation directly with enterprise clients
Strong analytical skills and command of common product and data tools (Mixpanel, Looker, SQL, Jira, or similar)
Excellent written and verbal communication and a proven history of driving alignment across cross-functional teams