Senior Partner Delivery Manager (UK)

Description

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Sr Partner Delivery Manager , you will own and scale strategic relationships with Parloa's global SI, consulting, and implementation partners, ensuring they can deliver transformative AI and customer experience solutions for enterprise customers.

This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI, helping define Partner Success at one of the fastest-growing AI companies in the world.

Areas of ownership:

Partner Relationship Management: Own a portfolio of strategic Parloa partners, building trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders.

Practice Advisory: Act as strategic advisor to partners on building and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions.

Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes.

Cross-Functional Alignment: Partner with Account Executives and Partner Managers on strategic deals, and ensure close alignment between partners and internal teams across Customer Success, Professional Services, Product, and Solution Engineering.

Program Operations: Drive operational rigor through governance structures, success metrics, delivery reviews, and executive business reviews, while helping scale Partner Success programs, playbooks, and frameworks.

Requirements

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
• Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes
• Strong understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall), and project governance
• Strong executive presence, able to lead executive reviews and communicate confidently with partner leadership, customer executives, and technical teams
• Excellent written and spoken English is required
• Our recruiting process:
• Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
• Why Parloa?
• We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
• At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
• We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.