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Senior Forward Deployed Engineer

  • Office
  • 6+ years
  • English (C1)

Salary

$180,000 - 300,000/ year

AI summary

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Description

ABOUT the company

The company is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026 (the company's site)

Top 50 AI Apps, a16z (2025) (https://a16z.com/the-ai-application-spending-report-where-startup-dollars-really-go/)

3 Fastest-Growing Software Company, G2 Best Software Awards 2026 (https://company.g2.com/news/g2s-2026-best-software-awards)

Best Agentic AI Software, G2 Best Software Awards 2026 (the company's site)

4 Fastest-Growing Software Vendor, Brex Benchmark 2025 (https://www.brex.com/journal/brex-benchmark-december-2025)

Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC (the company's site)

Top-Ranked Startup, Lean AI Leaderboard (https://leanaileaderboard.com/)

 

ABOUT THE ROLE

We have more customer stories than we can tell!

As a Senior Forward Deployed Engineer, you'll deliver Retell's voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You'll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

We're seeing significant growth with enterprise customers in China, so we're specifically looking for engineers who are fluent in Mandarin and can communicate effectively with our China-based customers and partners.

Responsibilities

  • Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
  • Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
  • Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)
  • Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
  • Scope projects, resolve blockers, and align teams with concise updates.
  • Codify reusable patterns into tools or platform components.
  • Translate field feedback into actionable product and GTM recommendations.
  • YOU MIGHT THRIVE IF
  • Have 2+ years in customer-facing technical role.
  • Fluent in both Mandarin and English, with the ability to communicate effectively with enterprise customers.
  • Open to occasional travel, including international travel to support customer engagements when needed.
  • Excel at communicating and explaining complex technical concepts to both technical and non-technical audiences.
  • Have delivered production systems in fast-paced, ambiguous environments.
  • Write production-grade code in Python, JavaScript/TypeScript, or a similar language.
  • Understand LLM-powered systems and their impact on user experience.
  • Proactively manage risks, drive execution, and maintain momentum under pressure.
  • JOB DETAILS
  • Cash: 180k - 300k
  • Equity : Equity Provided
  • Location : Redwood City, CA, US - <u>relocation provided </u>
  • US Visas : the company is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.
  • OTHER BENEFITS
  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
  • $200/month wellness reimbursement (gym, fitness classes, etc.)
  • $300/month commuter reimbursement (gas, Caltrain, etc.)
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement

Conditions

Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.

Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.

Performance-Based: Offers tied to interview performance, not experience or past salaries.

INTERVIEW PROCESS

Recruiter Intro Call (15 min): Learn more about Retell and share your background and experience.

Technical Interview (60 min): Live coding and API-focused technical screen.

Product & Customer Screen (60 min): Focused on product understanding and how customers use Retell.

Onsite/Virtual Interviews (2 hrs): 90-minute technical interview followed by a 30-minute meeting with the team.

Experience: 5+ years

Visa: US citizen/visa only

Where you’d work

From the office

The office

Relocation offered

No visa sponsorship

About the company

Company hidden

  • Industry: AI

Office in San Francisco, United States

Your chances

Still hiring, moderately crowded, and a person reads your message.

  • 20 checks run
  • 8 good signs
  • 4 red flags

Still hiring?

13 checks

Actively hiring

In its favour5

  • Still on the company's own careers site, checked 3 h agoModerate evidence
  • The company opened 3 roles and closed 10 in the last 2 weeks: hiring is movingModerate evidence
  • Specific about the basics: pay, place, level, stack and contract all statedSlight evidence
2 moreFewer
  • States its salarySlight evidence
  • A hiring contact is attached to itSlight evidence

Against it1

  • Posted 4 weeks agoSlight evidence

How crowded?

7 checks

Moderate

In its favour3

  • You can message the hiring contact and skip the queueModerate evidence
  • In the office in San Francisco: only people nearby can take itSlight evidence
  • Senior level: far fewer people qualifySlight evidence

Against it3

  • Open for 4 weeks: applications have had time to pile upModerate evidence
  • Offers relocation: people from other countries apply tooSlight evidence
  • Pays more than 82% of similar roles: that draws applicantsSlight evidence
5 roles like this are in their Early WindowFound before the big job boards, while the crowd hasn’t arrived

Fits Me

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  • Must-haves
Check My Fit
Details16 facts · Role, Location, Compensation, Employment, Company, Requirements
Tech stack
  • TypeScript
  • Python
  • JavaScript
  • HTML & CSS
  • LLMs
Seniority
Senior
Type
Full-time
Equity
Equity offered
Industry
AI
Specialty
Forward Deployed
Show 10 more factsShow less

Role

Category
Solutions & Support
Specialty
Forward Deployed
Seniority
Senior
Experience
5+ years
Tech stack
  • TypeScript
  • Python
  • JavaScript
  • HTML & CSS
  • LLMs

Location

Work model
Office
Region
United States
Office
  • San Francisco, United States
Relocation
Offered
Visa sponsorship
Not sponsored

Compensation

Salary
$180,000 - 300,000 / year
Pay period
Annual
Equity
Equity offered

Employment

Type
Full-time

Company

Industry
AI

Requirements

Languages
  • English (C1)

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