Security Operations Center Technology Associate Manager

Description

Career level: Associate Manager. The Global Protection and Security (GP&S) team is hiring a security technology associate manager for its Security Operations Center (SOC) and Security Technology Center of Excellence (CoE) in Dublin, Ireland.

In this role you are the local technology resource at the Dublin SOC, carrying out the SOC Technology Manager's priorities. You also support the CoE by installing, testing and demonstrating hardware and software for internal teams and clients.

The ideal candidate knows Software House/HID access control and Genetec's Omnicast video management system well, and understands industry standards, application and alarm management, and system installation and upkeep.

The company is a global professional services firm with about 791,000 people serving clients in more than 120 countries.

Responsibilities

• Pilot new security technology and demonstrate its use cases to company teams and clients, supporting the SOC and CoE in step with the SOC Technology Manager.
• Help update access control and video surveillance training materials.
• Configure, maintain and troubleshoot security applications such as CCure 9000, Genetec Security Center and other access control and video management systems.
• Keep SOC video walls working, covering hardware such as monitors, controllers, matrix switchers and KVMs, and software such as Genetec Security Desk, CMS platforms and SureView.
• Handle onboarding, configuration and software updates for security and SOC hardware.
• Watch operational security systems for errors, alerts and health issues, and resolve them before they escalate.
• Make sure SOC operators' tools are working, responsive and suited to their operational needs.
• Help with remote troubleshooting and maintenance across global SOC sites.
• Support IP network setup and connectivity fixes for security devices and SOC systems.
• Make sure SOC technology works properly with IT-managed infrastructure and cloud-hosted platforms.
• Help deliver upgrades that improve video streaming, network reliability and SOC hardware efficiency.
• Act as the technical link between SOC teams, IT, the CoE and security operations so systems perform reliably.
• Join incident response, helping troubleshoot and escalate security system faults that affect operations.
• Create and update SOC technology documentation, including system diagrams, troubleshooting steps and support playbooks.
• Manage small to medium security technology projects, such as video wall upgrades, system enhancements and new SOC integrations.
• Work with IT, security and operations teams to deliver initiatives and upgrades on schedule.
• Support project stakeholders by making sure security video systems meet standards and are installed and configured correctly at all company locations.

Requirements

• A minimum associate's degree in computer science, information technology, electrical engineering or a related field, plus 7 years of security application support.
• At least 7 years as a system administrator for Software House CCure 9000 and Genetec Omnicast.
• Hands-on work supporting security applications for access control, video surveillance or building management within a SOC.
• Experience installing and maintaining access control and security video solutions.
• Basic IP networking knowledge, including device configuration and troubleshooting.
• A self-starter who works independently, takes initiative and carries projects through to completion.
• Strong collaboration skills across IT, security, operations and leadership teams.
• Strong problem-solving skills, with a focus on resolving technical issues efficiently.
• Proficiency in Microsoft Office, especially Excel, Power BI and SSRS, for reporting and analysis.
• Preferred: experience automating tasks with PowerAutomate.
• Preferred: experience with project or task tools such as JIRA, Smartsheet, Asana, Monday.com, DevOps or Microsoft Planner.
• Preferred: hands-on experience with SOC video wall systems.
• Preferred: AutoCAD experience.
• Preferred: excellent organization, analytical and communication skills.
• Preferred: rapport and influence-building skills.
• Preferred: excellent customer service.
• Preferred: ability to learn quickly, multitask and adapt to change.
• Preferred: ability to work autonomously and in a team while paying close attention to detail.
• Preferred: ability to meet timelines and deadlines with good time management.
• Preferred: ability to handle highly confidential information carefully.
• Preferred: sound decision-making under pressure during emergencies.
• Preferred: proven ability to drive organizational change and manage change.
• Preferred: proven ability to influence cross-functional and cross-regional teams toward collaboration and business outcomes.
• Preferred: ASIS CPP and/or PSP certification.
• Preferred: CISSP certification.
• Preferred: strong knowledge of ISO 27001 controls and the Risk Management Framework.

Conditions

Based in Dublin, Ireland.

Work non-standard hours, including weekends and holidays, when incident recovery requires it.

Applications are accepted on an ongoing basis. The company may close the role once a suitable candidate is found.

The company is an equal opportunities employer and does not discriminate on grounds including race, religion or belief, national origin, disability, age, citizenship or sexual orientation, or any other protected basis.

Benefits

• Formal and informal training at every level, delivered online, in the classroom or through teammates, to build specialist skills.
• Learning on the job, with chances to deepen your skills in a chosen area of specialization.
• Varied work and experience to build a career on.