Sales Engineer

Description

Squatch. 

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. 

As a Sales Engineer at the company, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS and email strategies. Serve as a trusted technical advisor throughout all customer lifecycles, instilling confidence in prospects and customers by showcasing a deep understanding of both the product and the customer's business needs. Build a strong technical grasp of the the company platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases. You'll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As a Sales Engineering team member, you'll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth.

This is a fully remote position that can be based anywhere in the US or Canada.

Primary duties

Become an expert on the the company platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible

Help customers and prospects extend their strategy into email alongside SMS, and contribute to shaping best practices as this is a newer, evolving part of the platform

Use AI tools to accelerate discovery calls, demo prep, and technical content creation — and help customers understand how the company's own AI features can drive their results

Support the sales team in helping prospects understand what they can achieve with the company and successfully winning those customers

Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for the company's Product team

Work with account executives to prepare demos to showcase advanced capabilities of the the company platform and integrations

Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with the company's onboarding and engineering teams as needed

Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations

Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.

Provide technical support and troubleshooting assistance to our onboarding and customer support teams

Act as a creative problem solver, developing innovative solutions for unique customer needs

Collaborate with partners building technical integrations with the company, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

Collaborate with partners building technical integrations with the company, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

What We'll Love About You

You have at least 3 years in a revenue-driving, customer-facing technical role — solutions engineer, sales engineer, support engineer, or related

Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred

Experience working with top-tier Shopify/ecommerce brands (enterprise in this space typically means high-GMV DTC or omnichannel retailers — not Fortune 500 scale)

You exemplify a "customer first" attitude

You are technical, comfortable with front end web technologies (JavaScript, CSS, etc.) and can create proof of concept product integrations using well-documented APIs

You're genuinely energized by AI — not just open to it, but excited by where it's headed. At the company, this isn't optional: we build our product with AI, sell AI-powered features, and use AI daily in how we work. You already use AI tools in your own workflow, you can speak to AI capabilities with real credibility in front of a prospect, and you'd rather be experimenting with what's possible than waiting to be told it's safe to try

Email marketing platform experience is a plus, especially if you've navigated deliverability, segmentation, or cross-channel orchestration

You are detail-oriented, naturally curious, and strive to be an expert in anything you spend time on

You're a strong cross-functional collaborator who can navigate relationships with Product and Engineering independently, not just alongside a manager

You're an excellent communicator, able to quickly translate complex technical ideas for both technical and non-technical audiences, on the fly, in remote and in-person settings

You work well under pressure and can confidently present to both executive and day-to-day stakeholders at our customers

Comfortable wading through the unknown — investigating and verifying answers to complex, undocumented questions is energizing to you, not draining

What You’ll Love About Us

Salary range of USD $120,000-$140,000 base plus variable compensation & significant equity (we do not do geo based salaries)

High growth startup - plenty of room for you to directly impact the company and grow your career!

Work from home (or wherever)

Fun - We’re passionate and enjoy what we do

Competitive compensation and opportunity for equity

Flexible paid time off

Paid parental leave

Health, dental, vision insurance

You are welcome here. The company is an ever-evolving place of equal employment for talented individuals.

Experience: Any (new grads ok)

Visa: US citizen/visa only