Product Manager, Print as a Service

Description

HP has committed to a strategic pivot to a “service-first” approach to products/solutions with the aim of delivering higher customer value in novel ways. Our Consumer Services and Solutions (CSS) organization is charged with creating, incubating, delivering, and managing innovative new service businesses and business models.

As a product leader in CSS, you will spearhead the development and delivery of print-as-a-service, transforming the way consumers and small businesses utilize print and fundamentally changing the relationships they have with HP. You will orchestrate the discovery and socialization of market requirements, drive the development of the service and its extensions, and be accountable for their market success.

We are agents for change within HP. For this role, we are seeking a strong product innovator who is entrepreneurial at their core, exhibiting a deep curiosity, an agile mindset, and a strong passion for using technology to create frictionless customer experiences at scale. If you are visionary, quick to embrace new technologies, champion modern AI and modern software development processes, have worked in continuous delivery/continuous integration environments, and have demonstrated the ability to collaborate with internal and external partners to incorporate capabilities that will accelerate the uniqueness of novel solutions, we’d love to hear from you.

As a CSS Product Leader, You…

Possess an entrepreneurial mindset and are passionate about creating great products and customer experiences

Inspire others around a shared vision and effectively influence across organizations, even without direct authority

Understand customer needs, competitive dynamics, and how to create compelling value propositions

Thrive in ambiguous environments, independently identifying opportunities, defining problems, and developing solutions

Use data, experimentation, and customer insights to make informed decisions and continuously improve outcomes

Balance customer needs, business objectives, and technical constraints to make effective tradeoff decisions

Demonstrate strong ownership and bias for action, overcoming obstacles and driving initiatives to completion

Responsibilities

• Manage the end-to-end product lifecycle from ideation and discovery through launch, scale, and optimization
• Drive deep customer understanding through research, analytics, and direct engagement
• Develop business cases and investment recommendations for new products and services
• Partner with cross-functional team members toward the successful realization of the vision. Includes R&D, Design, Marketing, Region, Ops, Channel Partners, Legal, Finance, IT, retail partners, and others
• Maintain a relentless focus on customer experience, leveraging data-based decision making through partnerships with web analytics, business intelligence, and market research teams
• Own and track key business outcomes, including customer adoption, engagement, retention, revenue growth, and profitability
• Champion experimentation and continuous learning, leveraging AI and modern software practices to accelerate innovation
• Quickly learn unfamiliar domains and convert complex information into actionable decisions
• Quickly learn unfamiliar domains and synthesize complex technical, customer, and business inputs into actionable decisions
• Knowledge, Experience, and Education Required
• Experience in product management, strategy, business operations, consulting, entrepreneurship, or related disciplines. Equivalent experience considered. Demonstrated ability to solve complex problems, influence stakeholders, and deliver measurable results
• Experience building customer-facing products, services, or business initiatives. Experience working across multiple disciplines, technologies, and stakeholder groups is highly valued
• Demonstrated success driving products, services, or business initiatives that delivered measurable customer and business outcomes
• Strong communication, stakeholder management, and organizational skills
• BA or BS required. MBA preferred
• We value intellectual curiosity, learning agility, sound judgment, and a demonstrated track record of delivering results as much as prior experience in any specific product domain
• The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• HP offers a comprehensive benefits package for this position, including:
• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave ( US benefits overview )
• The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
• Job -
• Marketing
• Schedule -
• Full time
• Shift -
• No shift premium (United States of America)
• Travel -
• 25%
• Relocation -
• Yes