Product Manager, Payments

Description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our <u>values</u> (https://www.whatnot.com/careersprinciples) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the <u>fastest growing marketplaces</u> (https://www.nytimes.com/2025/10/28/business/dealbook/whatnot-livestream-shopping-fundraise.html) and were recently named the <u>1 Best Startup Employer in America</u> (https://www.forbes.com/lists/americas-best-startup-employers/) by Forbes. Check out the latest Whatnot updates on our <u>news</u> (https://blog.teamwhatnot.com/) and <u>engineering blogs</u> (https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

We're looking for an experienced Product Manager, Payments to lead the strategy and execution of the core payments platform and experiences that underpin the Whatnot marketplace. You will own the systems that power how buyers pay, how sellers get paid, and how money moves through our ecosystem—processing billions in annual GMV across 50+ categories and enabling payouts to tens of thousands of sellers globally.

In this role, you will work across the full payments stack, from payment initiation and processing to payouts, refunds, financial data infrastructure, and incentive instruments. You will partner closely with Engineering, Design, Finance, Trust & Safety, Legal, CX, Operations, and other product teams to deliver capabilities that unlock growth while maintaining strong financial controls and managing risk.

Responsibilities

• Own the product vision and roadmap for Payments , balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion.
• Deeply understand stakeholder needs – from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes; and translate them into clear product strategies and scalable systems.
• Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact.
• Drive execution across multiple workstreams , coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines.
• Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes.
• Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale.
• Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams.
• We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, Seattle, Los Angeles, or New York City hubs.

Requirements

• 10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems).
• Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar.
• Strong product leadership , including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N.
• Deep understanding of financial data, reconciliation, and reporting , particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments.
• Demonstrated ability to work in ambiguous, fast-paced environments , making sound decisions with imperfect information and balancing speed with risk and quality.
• Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems.
• Strong product discovery and execution skills , translating multi-stakeholder problems into clear requirements and simple, intuitive experiences.
• Excellent cross-functional communication , with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams.
• High empathy for users and stakeholders , with passion for building trustworthy, transparent financial experiences.
• Nice to have: Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled.

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Care benefits
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.
• EOE
• Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
• The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.
• Experience: 5+ years
• Visa: US citizen/visa only