Product Manager

Description

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for an experienced Product Manager with a strong payments background who thrives on turning big ideas into impactful solutions. In this role, you’ll own our Financial Services product area, helping our customers seamlessly sell, serve guests, market, and manage their businesses.

Reporting to our Head of Product, you’ll dive deep into customer problems, using insights and data to craft smart strategies that drive real results. You’ll lead a cross functional team to launch, scale, and continuously improve our payments products and integrations on a global stage.

From writing crystal-clear user stories to ensuring smooth collaboration across teams, you’ll be the go-to person for your domain—keeping everything on track and everyone aligned. Passionate about customer success, you’ll be driven to deliver real value, making an impact where it matters most.

This role is based in Sydney or Melbourne, Australia.

Responsibilities

• Obsess customer success by deeply understanding our customers’ businesses, pain points, and the ‘why’ behind their challenges.
• Own the roadmap for our payments and financial services products, including our integrations with third-party providers like Adyen, Stripe and CyberSource.
• Leverage data-driven insights—both qualitative and quantitative—to shape a customer-centric product strategy that solves real problems.
• Balance competing priorities across a diverse customer base, leading a cross-functional team to launch, iterate, and scale solutions globally.
• Craft clear, compelling product documentation, including epics, user stories, and acceptance criteria, to align engineering, marketing, and operations teams.
• Be the go-to person for your initiatives, ensuring internal and external stakeholders—including our Payments Operations team and executives—are aligned on priorities, resources, and progress.
• Advocate for customers at every step, bringing passion and a strong product mindset to consistently deliver real value.
• Raise the bar by defining clear goals and key results to drive success for the product team and the solutions we build.

Requirements

• You’re passionate about crafting exceptional user experiences and thrive on solving complex problems with strategic, customer-centric solutions. With a sharp analytical mindset, you know how to interpret both qualitative and quantitative data to make informed decisions—and communicate your rationale in a way that inspires action.
• You’re an experienced Product Manager (around 4–5 years) who has worked in a fast-growing software company and knows how to navigate competing priorities.
• You bring a strong payments background, whether from a fintech, a bank, or a SaaS company with embedded payments, and understand the tech behind third-party payment integrations.
• A self-starter with a bias for action, known for delivering impact in dynamic, fast-paced environments with meticulous attention to detail.
• Comfortable with ambiguity, able to break down complex challenges, adapt to shifting priorities, and drive real business outcomes.
• A natural influencer, skilled at aligning decision-makers at all levels—without relying on authority—to move initiatives forward.
• Detail-obsessed, ensuring your engineering team has everything they need to execute successfully.
• A strategic thinker, able to build compelling business cases for new opportunities and effectively communicate their value across teams.
• An exceptional communicator, both written and verbal, with a knack for building strong relationships across a wide range of stakeholders.
• An entrepreneurial problem-solver, unafraid to take calculated risks, experiment, and validate new product ideas.
• A champion of innovation, fostering creative thinking, challenging the status quo, and driving groundbreaking solutions.
• Data-driven and market-savvy, using research and insights to identify trends and shape forward-thinking product strategies.
• Excited to grow as an individual contributor, mastering the PM craft rather than moving into people management.

Benefits

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins)
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!