Principal Technical Program Manager

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Who is Mastercard?

Mastercard is a global technology company in the payments industry, building digital platforms that securely power commerce at global scale. Our technology enables innovation across financial services, data, AI, and digital experiences, while maintaining the highest standards of reliability, security, and trust.

Business & Market Insights (B&MI) is Mastercard’s data, analytics, and intelligence organization, responsible for transforming vast, global data assets into actionable insights and decision support products for customers across industries. B&MI builds platforms and products that move beyond static analytics, embedding AI, advanced modeling, and increasingly agentic systems directly into customer workflows to help clients understand what is happening, what will happen next, and what actions to take. The team operates on a global scale, where product, engineering, and data teams come together to deliver secure, governed, and production ready intelligence solutions that drive measurable business outcomes.

Role Summary

Technical Program Managers at Mastercard collaborate to define the how and when of strategic delivery goals. This role plays a pivotal role in driving complex, cross-functional programs and maintaining alignment between execution and organizational objectives. The responsibility of this teammate is to ensure technical solutions are delivered on time and meet desired outcomes, while helping establish the operating model for a growing organization.

We are seeking a Technical Program Manager with a proven ability to operate independently and tackle ambiguous areas with a focus on delivering impactful results. This role requires someone who can manage complex programs, drive strategic execution, and lead cross-organizational efforts while helping stand up foundational program practices.

Roles and Responsibilities

Operate with a high degree of independence to address ambiguous problem spaces, establish clarity, and drive timely execution.

Help establish foundational program management practices, including delivery processes, governance, and operating rhythms for a newly forming engineering organization.

Lead coordination and execution across internal teams and external vendors, ensuring alignment on scope, timelines, and delivery outcomes.

Identify and bridge gaps between regions, architectures, vendors, and organizations, creating scalable patterns for cross-team collaboration.

Manage escalations and drive resolution of complex delivery challenges impacting multiple teams or stakeholders.

Serve as the primary point of contact for programs, communicating confidently with senior leadership and translating complex information into clear, actionable updates.

Provide accurate and timely visibility into program status, risks, and decisions to a range of stakeholders.

Facilitate constructive dialogue across teams and partners to resolve misalignment and enable predictable delivery.

Oversee execution across multiple teams and domains, creating effective reporting mechanisms and continuously improving delivery processes.

Support the scaling of engineering squads across regions by establishing repeatable delivery models and onboarding patterns for new teams.

Build consensus, drive accountability, and deliver outcomes with limited guidance in a fast-evolving environment.

Required Skills and Experience

Demonstrated ability to operate independently and drive execution in ambiguous, early-stage environments.

Proven experience managing complex technical programs across multiple teams, including coordination with external vendors or partners.

Strong expertise in agile delivery models and scrum practices

Track record of managing escalations, aligning stakeholders, and delivering large-scale initiatives.

Excellent communication skills, with the ability to clearly articulate complex issues and decisions to both technical and non-technical audiences.

Strong understanding of business strategy, technology landscape, and design trade-offs.

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization.

Experience helping establish or improve ways of working, delivery processes, or program governance models is a plus.

BS in engineering, computer science, project management or related discipline.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.