Principal Associate, Sentry Shift Supervisor Global Security Operations Center

Description

The company's Global Workplace Services team manages a mix of owned and leased properties, including offices, branches, cafes and amenity spaces, and runs them safely and securely for employees and the surrounding community.

The Sentry Security Operations Center operates 24 hours a day, 7 days a week, 365 days a year, protecting people, customers, facilities and assets through emergency response, alarm and event monitoring, and incident detection, triage and notification.

This principal associate role leads one shift of Sentry teammates, supporting and coaching them, reviewing processes, and sometimes taking the lead in real-time security or safety events with the Enterprise Crisis Management team.

Responsibilities

• Manage and develop Security Operations Specialists on your shift, and indirectly oversee contract Watch Officers.
• Work with other Sentry supervisors to pass knowledge between shifts and plan schedules so every shift and center stays covered.
• Plan engagement activities for teammates within and across shifts, such as recognition events or volunteer and community projects, in coordination with the Sentry manager.
• Review all parts of Sentry training, give ongoing feedback, and help build learning and preparedness exercises.
• Carry out audits and quality assurance reviews of processes and procedures, for investigations or as the Sentry manager or risk and control partners request.
• Look for ways to simplify and improve processes, and raise process gaps when you find them.
• Track current and emerging threats and trends across the company's locations.
• Handle communications and keep critical system statuses up to date during emergencies, including leading cross-functional calls when needed.
• Support project managers on new installations and projects involving security monitoring, including system testing.
• Help investigate critical incidents across company locations when directed.
• Stand in for the Sentry manager and/or support other shifts when needed.
• Lead cross-team initiatives or join wider team workstreams when needed.
• Complete other administrative tasks set by the Sentry manager.

Requirements

• Ideal candidates communicate clearly and promptly with cross-functional teams and senior leaders, so stakeholders stay aligned and work is not repeated.
• Build strong partner relationships, manage complex project deliverables against customer needs, and communicate proactively.
• Act as a natural peer leader who offers confident opinions that shape operational solutions and drive results.
• Bring specialized domain knowledge to raise team capability and produce high-impact analysis with little oversight.
• Work through ambiguity by staying open to other viewpoints while keeping your focus on core priorities.
• Uphold the company's values with personal integrity, and hold yourself and your team to the same standard.
• Troubleshoot complex operational problems in unclear situations and propose complete, ready-to-use solutions.
• Manage your workload and capacity to deliver high-volume, high-visibility initiatives on time.
• Build working relationships across functions, reduce silos, and proactively support peers through coverage and training.
• Strong working knowledge of Sentry operational processes, procedures and resources.
• Basic: High school diploma, GED, or equivalent certification.
• Basic: At least 2 years of experience managing people in an emergency or security operations center, crisis, or call center setting.
• Basic: At least 1 year of experience with Google for Business suite applications.
• Basic: At least 1 year of people leadership experience.
• Basic: At least 1 year of customer service experience.
• Preferred: Bachelor's degree or military experience.
• Preferred: At least 3 years of experience managing people in an emergency or security operations center, crisis, or call center setting.
• Preferred: At least 1 year of experience with security technology systems and emergency communication operations.
• Preferred: At least 1 year of experience in intelligence gathering, assessment and reporting.

Conditions

Shifts rotate and may include weekends, holidays, evenings and overnight hours.

This role is fully on site.

The company will not sponsor a new applicant for employment authorization for this position at this time.

The full-time annual salary for McLean, VA is $108,900 to $124,300 for Pr Associate, Security Services; candidates hired in other locations receive the pay range for their location, and the exact offer is stated in the offer letter.

Part-time pay is prorated based on the agreed number of regular hours.

Applications will be accepted for at least 5 business days.

Agencies should not submit candidates.

The company is an equal opportunity employer, including for disability and veteran status, and it promotes a drug-free workplace.

The company Financial comprises several entities: roles posted in Canada, the United Kingdom and the Philippines are employed by the company Canada, the company Europe and the company Philippines Service Corp. respectively.

Benefits

• Performance-based incentive pay may be offered, including cash bonuses and/or long-term incentives, which may be discretionary or non-discretionary depending on the plan.
• The company offers health, financial and other benefits; eligibility depends on full or part-time status, exempt or non-exempt classification, and management level.