Manager, Product Manager-Small Business Bank Associate Servicing

Description

Product management here means rethinking the usual way of doing things, finding chances to create value, and building customer experiences that last, with technology at the center.

The company pioneered predictive modeling to tailor credit card offers to individuals, and customer understanding still drives how its products get built.

Small businesses drive the US economy: they make up 99% of US businesses and produce 44% of the country's GDP. The Small Business Bank team listens closely to the millions of business customers it serves each day so its products, services, and experiences meet their needs.

This Manager, Product Manager role supports the Associate Servicing team, which is working toward key company goals. It is a highly collaborative, strategic position. The team is investing heavily in AI tools that make associates' work simpler, so they can focus on the customer they are helping.

Responsibilities

• Work with technology, operations, and business partners to give servicing associates the tools and resources they need to look after customers.
• Help shape AI tools that simplify associates' experience so they can concentrate on the customer in front of them.
• Lead strategy and collaboration across teams to move the Associate Servicing team's goals forward.

Requirements

• Hold, or be finishing, a bachelor's or master's degree in a quantitative field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field, or in Business or Marketing, with the degree completed on or before the scheduled start date.
• Or hold a bachelor's degree in any field and have at least 3 years of product management experience.
• Show proficiency in five core product management areas: human-centered work that understands internal and external customer needs and reimagines solutions; business focus that delivers high-impact results through leverage and strong execution; technology-driven work that builds innovative, resilient solutions with near- and long-term value; integrated problem solving that resolves complex issues while managing product risk; and transformational leadership that guides cross-functional teams to solve customer problems and align the organization.
• Preferred: experience turning business strategy and analysis into consumer-facing digital products.

Conditions

This is a hybrid role, and you must follow the company's hybrid policy on required on-site presence at your designated office.

The company will not sponsor new applicants for employment authorization or provide any immigration-related support for this role, including H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, or any other work authorization that requires employer immigration support.

Full-time annual base salary for Manager, Product Management is $164,800 to $188,100 in McLean, VA, $179,700 to $205,100 in New York, NY, and $149,800 to $171,000 in Richmond, VA. Candidates hired to work elsewhere receive the range for their location, and the exact salary appears in the offer letter. Part-time salaries are prorated by the agreed regular hours.

Applications will be accepted for at least 5 business days.

Recruitment agencies should not submit candidates.

The company is an equal opportunity employer that promotes a drug-free workplace and considers applicants with criminal histories in line with applicable laws.

Candidates who need an accommodation while applying can contact the company's recruiting team, and information shared will stay confidential and be used only to arrange that accommodation.

Positions in Canada are for the Canadian entity, positions in the United Kingdom for the UK entity, and positions in the Philippines for the Philippine service entity.

Benefits

• Comprehensive, competitive health, financial, and other benefits that support overall well-being. Eligibility depends on full or part-time status, exempt or non-exempt status, and management level.
• Eligible for performance-based incentive pay, which may include cash bonuses and/or long-term incentives (LTI), discretionary or non-discretionary depending on the plan.