Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
We’re looking for a Developer Experience (DX) Designer who combines technical communication, developer advocacy, user research, and UX thinking to shape how developers interact with our products.
This role goes beyond traditional documentation or advocacy—you will design and influence the end-to-end developer journey, from first touchpoint to long-term adoption. You’ll use content, research, and insights to improve usability, drive engagement, and ensure an exceptional developer experience.
Responsibilities
Developer Experience & UX Strategy
Own and continuously improve the end-to-end developer journey (onboarding, learning, building, troubleshooting, scaling)
Identify friction points in APIs, SDKs, tooling, and documentation through research and analytics
Collaborate with product and design teams to improve developer-facing UX and usability
Advocate for developers as users, ensuring their needs are represented in product decisions
User Research & Developer Insights
Conduct research with merchants, partners, and developers integrating MACS products (interviews, usability testing, surveys, feedback analysis)
Analyze developer behavior across documentation, APIs, and integration funnels; synthesize qualitative and quantitative data into actionable insights
Translate insights into improvements that reduce time-to-implementation [or other key KPIs] and integration errors
Map developer personas and journey flows (for example, e-commerce engineers, payment integrators, partners)
Content Strategy
Define and own the developer content strategy for the company Checkout Services, aligning content initiatives with product goals, integration success metrics, and business outcomes
Drive a journey-based content approach, ensuring content supports critical developer milestones such as onboarding, successful integration, and feature adoption
Partner with technical writers, product managers, and UX designers to ensure content is consistent, discoverable, and optimized for usability and conversion
Use developer analytics, behavioral data, and research insights to prioritize content investments and continuously optimize effectiveness
Identify gaps in the developer experience where content, structure, or guidance can improve integration speed and reduce friction
Advocate for content as a core component of the product experience, not just a support function
Developer Advocacy & Ecosystem Engagement
Engage with developers integrating the company Checkout Solutions via forums, partner channels, and events
Represent developer perspectives internally, especially around usability and integration pain points
Support strategic partnerships by improving developer onboarding experiences
Product & Business Impact
Partner with engineering, product, and design teams to shape developer tools and APIs
Influence roadmap decisions with evidence-based developer insights.
Help align developer experience improvements with business KPIs (tokenization, Click to Pay conversions, transaction authentication)
Collaborate with product, onboarding, and regional teams to reduce integration time and support tickets
Required Qualifications
5+ years in technical writing, including developer documentation and API content with demonstrable experience working with APIs, SDKs, or payment platforms (10+ years preferred)
3+ years in UX design/content design and user research
Strong understanding of developer workflows and integration challenges
Ability to apply UX and user-centered design principles to technical experiences
Excellent communication skills with the ability to influence cross-functional teams
Ability to translate complex technical concepts into clear, user-centered experiences
Preferred Qualifications
Experience in developer advocacy, Developer Relations, or community-facing roles
Familiarity with:
Usability testing and research methods
Information architecture and content systems
Developer onboarding optimization
Experience working cross-functionally with product, engineering, and onboarding teams
Key Skills
Developer empathy and user-centered thinking
Content strategy and information architecture
UX research and usability testing
Technical storytelling
API and developer tooling fluency
Cross-functional influence
What Success Looks Like
Developers and partners can self-integrate with minimal friction
Data-driven insights delivered to product and DX teams
Improved developer onboarding success rates and satisfaction (DX metrics, feedback)
Reduced friction in developer journeys (e.g., time-to-implementation) and integration-related support queries
Corporate Security Responsibility
All activities involving access to the company assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:
Abide by the company’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with the company’s guidelines.