Manager, Customer Enablement Engineering - Networking

Description

The company makes Cumulus Linux, its network operating system for data center networking, and this role leads the customer enablement engineers who work on it.

You will manage and lead customer enablement engineers, take full ownership of their tasks, and drive joint success on new data center networking solutions.

You will sit in a multifunctional software team that qualifies the network operating system and acts as the main link between customers and the engineering team, engaging with executives inside the company and at customers and partners.

The team is growing quickly and is looking for autonomous engineers with a strong interest in technology.

Responsibilities

• Build a deep understanding of each customer's solutions, architecture and internal infrastructure, and find where the company's platforms, software and services add clear business and technical value.
• Act as the hands-on contact for critical and complex support cases, making sure they are resolved on time and communicated clearly when on-site or direct work is needed.
• Work with product and program management, engineering, production line teams and HR to meet business goals, improve user experience and build user-friendly production test content.
• Align roadmaps and resolve issues with the relevant product, solution and engineering groups, and help shape solutions for partners together with them.
• Help team members build career development plans and set goals they can reach.
• Review defects found by customers, find gaps in testing, and make sure those gaps are covered in regression.
• Work with design and other internal engineering groups to identify, report and fix issues found during testing.

Requirements

• A bachelor's degree in engineering, computer science or a related field, or equivalent experience.
• 10+ years of proven experience in software quality engineering and customer engagement.
• 5+ years managing a team of at least 5 engineers.
• Strong leadership and technical skills across software and hardware systems, with the ability to work across departments to drive product development and delivery.
• Excellent communication, leadership, people management and technical presentation skills.
• Hands-on experience with Layer 2 and Layer 3 protocols such as MLAG, VLAN, STP, OSPF, BGP and EVPN, and with data center technologies.
• Experience using test tools from Ixia or Spirent and working with test management tools.
• Strong Python skills or skills in another scripting language, which is a must.
• Good experience with Unix or Linux-based operating systems.
• Ability to work across time zones.

Conditions

Base salary depends on location, experience and other objective job-related factors.

Expected base salary is 224,000 USD to 356,500 USD for Level 3, and 272,000 USD to 431,250 USD for Level 4.

Applications are accepted at least until November 3, 2026.

This posting is for an existing vacancy.

The company uses AI tools in its recruiting process.

The company is an equal opportunity employer and does not discriminate on protected characteristics.

Benefits

• Competitive salary and a generous benefits package.