Lead, Product Experience Design

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

We are seeking an experienced User Experience Design Subject Matter Expert to help shape and scale the user experience for our enterprise Product Onboarding Strategy, ensuring onboarding journeys are intuitive, consistent, and customer-centered across our product portfolio.

Role Details

As the User Experience Design SME, you will lead the experience design strategy for Product Onboarding, helping define how customers and internal users interact with onboarding capabilities across platforms such as Settings, SCM, ODT, and Product Express. You will translate complex onboarding processes into intuitive end-to-end user journeys, identify friction points, and design scalable experience patterns that improve usability, transparency, and efficiency. Your work will help ensure the onboarding experience is not only functionally sound, but also cohesive, accessible, and aligned to enterprise design standards.

All About You

User Experience Leadership

○ Proven experience designing complex enterprise or platform-based user experiences

○ Strong ability to translate ambiguous problems into clear, intuitive end-to-end journeys

○ Demonstrated success shaping design direction across cross-functional and matrixed teams

Human-Centered Design Expertise

○ Deep knowledge of UX methods including journey mapping, interaction design, wireframing, prototyping, and usability evaluation

○ Strong understanding of how to design for both customer-facing and internal operational experiences

○ Ability to simplify complex workflows and reduce user friction through thoughtful design

Systems Thinking & Scalability

○ Experience creating reusable design patterns, frameworks, and scalable experience models

○ Ability to balance enterprise consistency with product and regional flexibility

○ Comfortable working across interconnected systems, processes, and user touchpoints

Collaboration & Influence

○ Exceptional partnership skills across Product, Engineering, Delivery, and business stakeholders

○ Ability to influence strategy and decision-making without direct authority

○ Strong communication skills with the ability to explain design rationale clearly to both executive and working teams

Customer-Centric Mindset

○ Deep commitment to improving customer experience and enabling more intuitive, transparent onboarding journeys

○ Experience leveraging user research, customer feedback, pilot insights, and data to inform design decisions

○ Passion for designing experiences that enable self-service, confidence, and speed at scale

Execution & Quality Focus

○ Ability to move from concept to detailed design guidance while staying anchored in intended outcomes

○ Experience contributing to design governance, standards, and review processes

○ Strong attention to detail with a focus on usability, accessibility, and consistency

Preferred Experience

○ Experience in onboarding, workflow design, configuration tools, or enterprise enablement platforms

○ Familiarity with enterprise ecosystems, shared capabilities, and cross-platform experience design

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Conditions

O'Fallon, Missouri: $130,000 - $221,000 USD