IT Support Specialist

Description

Our Mission:

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

About the Role

6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.

You'll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We're looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive.

Responsibilities

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
• Maintain accurate asset inventory and device lifecycle management.
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.

Requirements

• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing.
• Experience supporting macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.
• Experience working in a fast-paced, remote-first environment.
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools.
• Interest in AI technologies such as Microsoft Copilot and Claude.
• Strong attention to detail, ownership, and a continuous improvement mindset.
• Bonus Points
• Experience administering Okta, Entra ID, Intune, or Iru.
• Experience with Workato or workflow automation platforms.
• Experience supporting AI platforms and governance practices.
• ITIL, Okta, Microsoft, Apple, or security-related certifications.
• Experience supporting executive stakeholders and globally distributed teams.
• Success in This Role
• You'll thrive in this role if you're customer-obsessed, highly organized, technically curious, and motivated to improve how IT services are delivered. Success will be measured through service quality, SLA performance, knowledge sharing, asset management accuracy, and contributions to automation and process improvement.
• Base Salary Range: $73,577.25 - $103,913.30. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). Li-remote
• Our Benefits:
• Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
• We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.